Conflict Resolution

What is conflict resolution?

• A process in resolving a conflict

• Ignoring conflicts

• Avoiding any arguments

• Winning an argument

Why is it important to resolve conflicts?

• To win every argument

• To prove you are right

• To prevent escalation and maintain relationships

• To avoid talking to people

What is the first step in resolving conflicts according to the video?

• Blame the other person

• Stop and think

• Walk away from the conflict

• Immediately respond

What does 'redirect the conflict' mean?

• Make the conflict someone else's problem

• Turn the conflict into a fruitful conversation

• Change the subject to avoid the conflict

• Ignore the conflict completely

Why is investigating the cause of the conflict important?

• To make the other person apologize

• To prove your point

• To understand and resolve the underlying issue

• To find who is to blame

What should you do if you're unable to resolve a conflict?

• Avoid the person you're in conflict with

• Seek mediation or help from others

• Insist on your own solution

• Give up trying to resolve it

What is a 'conflict trap'?

• When someone provokes you to respond angrily

• A situation where conflict is unavoidable

• A strategy to win an argument

• A trap set by mediators

How can active listening contribute to conflict resolution?

• By allowing each party to feel heard and understood

• By interrupting the other person to correct them

• By repeating what the other person says in a mocking tone

• By listening for points to argue against

What role does empathy play in resolving conflicts?

• To make the other person feel guilty

• To understand and share the feelings of the other person

• To manipulate the other person's emotions

• To prove that one's own feelings are more valid

How does acknowledging both parties' emotions benefit conflict resolution?

• It ensures one party dominates the conversation

• It prevents any real resolution from happening

• It helps in creating a mutual understanding and respect

• It makes the conflict more intense