FOS-OCCUPANCY AND DEPARTURE ACTIVITIES

During the OCCUPANCY activities, upon pre-arrival Front Office Receptionist proceeding to ask personal details of the client through receiving call. By then, what a client should done before scheduling reservations?

Pre-arrival and Arrival display activities that accommodate clients to make them comfortable and give service that facilitates clients' needs. During the OCCUPANCY activities, clients have the right to address their COMPLAINTS and uncomfortable experiences upon staying. What quality should be demonstrated by both parties in able to understand the problem?

In any establishment, setting a formal meeting should follow a process in able to work efficiently. Front Office Services UNDERSTAND the protocols and whereabouts of the company. By then, what should be the approach of the FOS Receptionist to PERMIT and conduct activities?

Front Office Services, part of the duties is to expand the connection and build relationships with other companies. Same with clients, if we are satisfied with the services being rendered we have the freedom to expand the business. What quality of FOS and the client are being described?

As a client, we play an important role in opening a conversation with the FOS Receptionist, especially in verifying necessary details for reservations. In Occupancy activities, we should be able to relate to the concerns and needs of the clients. What quality is the FOS Receptionist should demonstrate?

During the Arrival activities, FOS representatives should ask permission from the clients to handle luggage and personal items, and lead the way to the room, this shows the value of courtesy. As FOS Representatives must DISCOURAGE handling items without permission. However, an FOS Representative should employ oneself for honesty or trustworthiness, what quality is being described?

• ASSISTANCE

• ENGAGEMENT

• POSTERING

• RECREATION

During Departure activities, facilitating the demand/request of the client must be settled even after being checked out of the establishment. This shows how service is being rendered and served to the client. Simply asking for water to drink and a cab for transportation must accommodate. What characteristic is being described?

• ENGAGE

• POSTER

• RECEIVE

• TAKE IN CHARGE

Some elite clients are required to pay special attention in terms of service. In Front Office Services, any client who is be in need of service must be accommodated. Allowing FOS representatives to handle luggage and personal items, open and close door, and take pictures upon departure activities. What quality of an FOS Representative is being displayed?

• ASSISTANCE

• DISCOURAGEMENT

• RECREATIONAL

• TAKE IN CHARGE

Upon occupancy activities, FOS Representatives already RECEIVE accountability in handling the whereabouts of the company. Given the tasks must be fully accepted by the FOS Representative. Creating remarkable assistance and accommodation is a picture of good service. By then, what quality should an FOS Representative demonstrate when the client gives you consent to carry out the personal items upon departure?

• DISCOURAGEMENT

• POSTERING

• RECEIVE

• TAKE IN CHARGE

Even in Occupancy activities, complaints may occur and uncomfortable experiences may be submitted to the receptionist desk asking for remedies and UNDERSTANDING the client's needs. An FOS Representative must be quick and smart in handling unexpected circumstances, facilitating problems, and suggesting effective solutions. What considering factor should an FOS representative display?

• DISREGARD the client's complaints and let them their own solution.

• RECEIVED client's complaints and let it set in for a couple days to solve.

• RECREATE solutions or alternative solutions during the complaint period.

• ADDRESSED the complaints through online.