Gestione della clientela
Authored by Giorgio Carta
Other
9th Grade
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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Qual è uno dei tipi di temperamento descritti nel testo?
L'impulsivo
Il tranquillo
Il socievole
Il riflessivo
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Qual è uno dei tipi di cliente descritti nel testo?
Il rispettoso
Il dominante
Il collaborativo
L'indifferente
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cosa si consiglia di fare per gestire un cliente aggressivo?
Tranquillizzarlo
Limitarlo e renderlo cosciente
Assorbirlo e calmarlo
Riconoscerlo
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Come si consiglia di accogliere un cliente?
Con distacco e freddezza
Con un sorriso e ottimismo
Con un atteggiamento pessimista
Con indifferenza
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cosa si consiglia di fare per risolvere un'imprevisto?
Risolvere l'emozione
Ignorare l'emozione
Risolvere il problema
Aumentare l'emozione
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Qual è uno dei tipi di temperamento descritti nel testo?
Il generoso
Il razionale
Il calmo
L'ansioso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Qual è uno dei tipi di cliente descritti nel testo?
Il collaborativo
L'aggressivo
L'indifferente
L'esperto
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