COMMUNICATION SKILLS

WHAT IS THE PROCESS OF EXCHANGING INFORMATION AND MEANING BETWEEN INDIVIDUALS OR GROUPS CALLED

• COMMUNICATION

• NEGOTIATION

• PERSUASION

• PRESENTATION

WHICH OF THE FOLLOWING IS AN EXAMPLE OF NON-VERBAL COMMUNICATION

• SPEAKING

• WRITING

• USING HAND GESTURES

• SEND AN EMAIL

WHAT DOES ACTIVE LISTENING INVOLVE

• INTERRUPTING THE SPEAKER

• FOCUSING ON YOUR RESPONSE

• AVOIDING EYE CONTACT

• PAYING ATTENTION AND UNDERSTANDING THE SPEAKER

WHICH OF THE FOLLOWING IS AN EXAMPLE OF WRITTEN COMMUNICATION

• HAVING A CONVERSATION

• SENDING A TEXT MESSAGE

• MAKING A PHONE CALL

• ATTENDING A MEETING

WHAT IS EMPATHY

• UNDERSTANDING AND SHARING THE FEELINGS OF OTHERS

• CONVINCING OTHERS TO AGREE YOUR POINT OF VIEW

• IGNORING THE EMOTIONS OF OTHERS

• ALL OF THE ABOVE

WHAT ARE INTERPERSONAL SKILLS

• SKILLS USED IN COMMUNICATION

• SKILLS USED IN NON VERBAL COMMUNICATION

• SKILLS USED IN ONE-ON-ONE INTERACTIONS

• SKILLS USED IN PUBLIC SPEAKING

WHICH COMMUNICATION SKILL INVOLVES EXPRESSING IDEAS EFFECTIVELY THROUGH WRITING

• VERBAL COMMUNICATION

• NON VERBAL COMMUNICATION

• LISTENING SKILLS

• WRITTEN COMMUNICATION

WHICH COMMUNICATION SKILL INVOLVES USING BODY LANGUAGE AND FACIAL EXPRESSIONS

• VERBAL COMMUNICATION

• NON VERBAL COMMUNICATION

• LISTENING SKILLS

• WRITTEN COMMUNICATION

NON VERBAL CUES INCLUDE

• EYE CONTACT

• OPEN ARMS

• NODDING

• ALL OF THE ABOVE

WHICH OF THE FOLLOWING IS A BARRIER TO COMMUNICATION

• MESSAGE IS NOT CLEAR

• NOT LISTENING

• LACK OF LANGUAGE SKILLS

• ALL OF THE ABOVE