ATS SASING XI 2024

What way to make a reservation?

• By calling or come directly

• By promising

• By opening the book

• By choosing a menu

• By asking to the receptionist

I have a _____________ for 8:00 pm for two people at the restaurant.

• single

• reservation

• tour

• transport

• order

Nurse : Piala Sakti Medical Center, ....

Caller : I'd like to make an appointment with the doctor.

• How can you help me?

• How may I call you?

• What can I do for you?

• What should I do to make you happy?

• What will you do?

Complete the dialogue below:

April : “Can we go now?”

Mey : “ ……………..”

April : “Ok. No problem, but tomorrow we must go to Gramedia bookstore.”

Mey : “Ok. But I must to go home. Bye.”

April : “See you tomorrow. Bye.”

• Yes I think so

• I am sorry, I can't

• Okay, see you there

• Alright

• Never mind

"Are you available on.." is the expression of .....

• declining appoinment

• appoinment

• making appointment

• accepting appointment

• reservation

A : I'd like to reserve a hotel room.

B : That should be no problem. May I have your full name, please?

A : My name is John Smith.

B: Hello, Mr. Smith. My name is Miranda. What days do you need that reservation, sir?

A: I'm planning to visit Denpasar from Friday, April 14 until Monday, April 17.

B: Our room rates recently went up. Is that okay with you, Mr. Smith?

What is the dialog about?

• Making a hotel room

• Making a hotel appointment

• Making a hotel reservation

• Calling a hotel room

• Having flight reservation

Patricia: Hello, I’d like to make an appointment to see the doctor, please.

Receptionist: Have you been here before?

Patricia: No, I haven’t.

Receptionist: Okay. What is your name?

Patricia: It’s Patricia Sanchez.

Receptionist: Alright, Mrs. Sanchez. Can I arrange an appointment today at 1 p.m.?

Patricia: Sure. No problem.

Receptionist: Please fill this registration form to proceed this appointment.

Patricia: Sure. (Reading the form carefully.) Should I fill in the medical insurance number column? I don’t have medical insurance.

Receptionist: You can skip that.

After a moment.

Patricia: Here you go.

Receptionist: Thank you. You have been arranged to see the doctor at 1 p.m.

Patricia: Okay. See you.

Why should Patricia fill the form?

• for the registration

• to proceed the appoinment with the doctor

• to see the doctor

• for the medical insurance

• for arranging the meeting

The first thing the waiter asks you...

• Can I take your main?

• Can I take your drink order?

• Can I have the check?

• Can I have your room number?

• Can I know your name?

We put our............. on your desk in your room. Beside your bed, Sir. So, you can see our menu for room service

• laundry list

• room service menu

• Lost & Found list

• important phone member

• magazine and newspaper

I'm leaving tomorrow. What time do I have to check ___ by?

• over

• out

• through

• up

• in