EC Quiz 1

Which of the following best defines business correspondence?

• A form of artistic expression through writing aimed at entertaining clients.

• Formal communication exchanged between individuals or organizations for business purposes.

• A type of transaction conducted through electronic means for commercial activities.

• Informal communication used within a workplace for social interactions.

Which of the following represents types of business correspondence?

• Personal emails and social media messages.

• Casual phone calls and impromptu meetings.

• Formal letters, memos, emails, and reports.

• Personal diaries and creative writing journals.

This is not one of the significance of business correspondence.

• It facilitates clear communication and helps in avoiding misunderstandings.

• It enhances the reputation of an organization and strengthens its brand image.

• It serves as a written record of agreements and transactions for legal purposes.

• It is primarily used for private informal discussions.

What is an unethical practice in business correspondence?

• Providing clear and concise information to all stakeholders.

• Using deceptive language to manipulate customers into purchasing products.

• Respecting the privacy and confidentiality of clients' information.

• Seeking feedback and addressing concerns raised by stakeholders promptly.

Which of the following best reflects ethical considerations in business correspondence?

• Sharing confidential information about competitors to gain an advantage.

• Misrepresenting facts or exaggerating claims to attract customers.

• Ensuring accuracy and honesty in all communications with stakeholders.

• Manipulating data to make the company appear more profitable than it is.

What are essential elements to include in a business letter?

• Concise content and proper formatting.

• Multiple font styles and colors for emphasis.

• Lengthy explanations without addressing the main purpose.

• Personal anecdotes and irrelevant details.

Which of the following is NOT one of the "Ten Cs" of effective business correspondence?

• Conciseness

• Clarity

• Complexity

• Courtesy

What does the "Completeness" aspect of the Ten Cs of business correspondence emphasize?

• Omitting relevant information to save time and effort.

• Leaving out crucial information to encourage follow-up questions.

• Providing all necessary details for the recipient to understand the message.

• Including unnecessary information to fill space.

Which "C" in the Ten Cs of business correspondence highlights the importance of being respectful and polite in communication?

• Consistency

• Correctness

• Calmness

• Courtesy

What is a recommended step to take before writing a business correspondence?

• Start drafting the message immediately to ensure a timely response.

• Skip the planning stage and write spontaneously to maintain authenticity.

• Identify the purpose and audience of the correspondence.

• Postpone the writing process until all other tasks are completed.