IHLS CASE SG
Quiz
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Other
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Professional Development
•
Hard

Sunarti Jaafar
Used 2+ times
FREE Resource
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the assisted scheme offered by case?
To offer free legal advice to consumers
To assist in drafting a letter for communication between the consumer and the retailer
To provide financial assistance to consumers
To provide mediation services for retailers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the lemon law in Singapore strengthen?
Retailer's rights
Consumer protection
Product quality standards
Government regulations
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What options does a consumer have if there is a defect in the product after delivery?
File a lawsuit against the retailer
Ask for a repair or replacement
Ask for a refund
Ignore the defect and continue using the product
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of case officers in the Fouquet scheme?
To advise consumers on available options
To communicate with retailers on behalf of consumers
To provide financial compensation to consumers
To conduct product quality inspections
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens if negotiation for repair or replacement fails?
Consumer is entitled to a full refund
Consumer has to accept the defective product
Consumer can file a lawsuit against the retailer
Consumer can ask for a reduction in price
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the letter drafted in the assisted scheme?
To request a refund from the retailer
To facilitate discussions between the consumer and the retailer
To seek legal representation for the consumer
To file a complaint with the government
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step recommended by case if a consumer feels victimized by unfair trade practices?
Contact the small claims tribunal
Seek mediation by case mediation center
Draft a letter to the retailer
File a lawsuit against the retailer
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the small claims tribunal in resolving consumer complaints?
To provide financial compensation to consumers
To make a binding decision on the complaint
To offer free legal advice to consumers
To conduct product quality inspections
9.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main objective of case as an organization?
To promote retailer's rights
To conduct market research on consumer behavior
To educate and protect consumers
To provide financial assistance to retailers
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