IHLS CASE SG

IHLS CASE SG

Professional Development

9 Qs

quiz-placeholder

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IHLS CASE SG

IHLS CASE SG

Assessment

Quiz

Other

Professional Development

Hard

Created by

Sunarti Jaafar

Used 2+ times

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the assisted scheme offered by case?

To offer free legal advice to consumers

To assist in drafting a letter for communication between the consumer and the retailer

To provide financial assistance to consumers

To provide mediation services for retailers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the lemon law in Singapore strengthen?

Retailer's rights

Consumer protection

Product quality standards

Government regulations

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What options does a consumer have if there is a defect in the product after delivery?

File a lawsuit against the retailer

Ask for a repair or replacement

Ask for a refund

Ignore the defect and continue using the product

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of case officers in the Fouquet scheme?

To advise consumers on available options

To communicate with retailers on behalf of consumers

To provide financial compensation to consumers

To conduct product quality inspections

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens if negotiation for repair or replacement fails?

Consumer is entitled to a full refund

Consumer has to accept the defective product

Consumer can file a lawsuit against the retailer

Consumer can ask for a reduction in price

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the letter drafted in the assisted scheme?

To request a refund from the retailer

To facilitate discussions between the consumer and the retailer

To seek legal representation for the consumer

To file a complaint with the government

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step recommended by case if a consumer feels victimized by unfair trade practices?

Contact the small claims tribunal

Seek mediation by case mediation center

Draft a letter to the retailer

File a lawsuit against the retailer

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of the small claims tribunal in resolving consumer complaints?

To provide financial compensation to consumers

To make a binding decision on the complaint

To offer free legal advice to consumers

To conduct product quality inspections

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main objective of case as an organization?

To promote retailer's rights

To conduct market research on consumer behavior

To educate and protect consumers

To provide financial assistance to retailers