IHLS CASE SG

What is the purpose of the assisted scheme offered by case?

• To offer free legal advice to consumers

• To assist in drafting a letter for communication between the consumer and the retailer

• To provide financial assistance to consumers

• To provide mediation services for retailers

What does the lemon law in Singapore strengthen?

• Retailer's rights

• Consumer protection

• Product quality standards

• Government regulations

What options does a consumer have if there is a defect in the product after delivery?

• File a lawsuit against the retailer

• Ask for a repair or replacement

• Ask for a refund

• Ignore the defect and continue using the product

What is the role of case officers in the Fouquet scheme?

• To advise consumers on available options

• To communicate with retailers on behalf of consumers

• To provide financial compensation to consumers

• To conduct product quality inspections

What happens if negotiation for repair or replacement fails?

• Consumer is entitled to a full refund

• Consumer has to accept the defective product

• Consumer can file a lawsuit against the retailer

• Consumer can ask for a reduction in price

What is the purpose of the letter drafted in the assisted scheme?

• To request a refund from the retailer

• To facilitate discussions between the consumer and the retailer

• To seek legal representation for the consumer

• To file a complaint with the government

What is the first step recommended by case if a consumer feels victimized by unfair trade practices?

• Contact the small claims tribunal

• Seek mediation by case mediation center

• Draft a letter to the retailer

• File a lawsuit against the retailer

What is the role of the small claims tribunal in resolving consumer complaints?

• To provide financial compensation to consumers

• To make a binding decision on the complaint

• To offer free legal advice to consumers

• To conduct product quality inspections

What is the main objective of case as an organization?

• To promote retailer's rights

• To conduct market research on consumer behavior

• To educate and protect consumers

• To provide financial assistance to retailers