CEO_Problems_U3.3

What is the purpose of Cara Avila's call?

• To inquire about ABY accountants

• To speak to Pam Rider

• To schedule an appointment

• To discuss her accounts

Who answers the call initially?

• Pam Rider

• ABY accountants

• Unspecified person

• Cara Avila

What is Cara Avila's response when asked who is speaking?

• This is ABY accountants

• Cara Avila

• Unspecified person

• Pam Rider

Why does Pam put Cara on hold?

• To check her schedule

• To attend to another call

• To find Pam Rider

• To end the call

Where is Cara Avila on Thursday the 10th?

• In Manchester

• At ABY accountants

• Unspecified location

• Pam Rider's office

When is Pam Rider available on Friday the 11th?

• Morning

• Afternoon

• Both morning and afternoon

• Unavailable

What time is Pam Rider available on Friday the 11th?

• 10:00 AM

• 1:00 PM

• 2:00 PM

• 3:00 PM

What does Cara Avila suggest as an alternative date for the appointment?

• Friday the 10th

• Thursday the 11th

• Saturday the 12th

• None of the above

When is Pam Rider available in the afternoon on Friday the 11th?

• Until 12:00 PM

• After 1:00 PM

• After 3:00 PM

• Until 2:00 PM

What time do they decide for the appointment on Friday the 11th?

• 1:00 PM

• 2:00 PM

• 3:00 PM

• 4:00 PM