Feb 27 Territory Call

Are associates/managers allowed to tender their own POS transactions?

• Yes

• I don't know

• No

Are associates/managers allowed to tender POS transactions for friends or family members?

• No

• I don't know

• Yes

• Only close friends and immediate family

How often should management review the global and line-item discounts report?

• Daily

• Monthly

• Weekly

• 2x Monthly

What is the VDT (computer supplemental eyewear) requirement?

• Rx must be the same as the everyday pair.

• Rx must be +/- 1.0 diopters different from everyday pair

• Rx must be +/- 0.5 diopters different from everyday pair

What are the approved reasons for contact lens discounts?

• Customer satisfaction

• Competitor price matching

• Only with TD approval

• Managers discretion

According to the new GM Operating Model, what day of the week are schedules to be posted?

• Fridays

• Tuesdays

• End of day Friday

• Thursdays

How often should management be reviewing and tracking associate attendance?

• What is the attendance policy?

• Whenever I'm upset with an associates attendance?

• Review and notate weekly.

• We don't have to