ITIL at WCUSD
Quiz
•
Computers
•
11th Grade
•
Practice Problem
•
Hard
Gabriel Rivera
Used 2+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is positive risk also known as?
Opportunity
Change
Demand
Chance
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not one of the four dimensions of service
management?
Partners and Suppliers
Information and Technology
Organizations and People
Value Streams and Practices
Answer explanation
Value streams and practices. This should be value streams and processes, not practices.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the context of ITIL 4, what does the 'Four Dimensions' model include?
Processes, Products, Partners, and People
Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Services, Systems, Softwares, and Solutions
Customers, Contracts, Competitors, and Capabilities
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which ITIL 4 practice focuses on reducing the likelihood of incidents through the identification and management of risks?
Change Control
Incident Management
Problem Management
Service Level Management
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary purpose of the 'Service Request Management' practice in ITIL 4?
To ensure service failures are quickly restored
To support the agreed quality of a service
To handle pre-defined, user-initiated demands
To manage changes to products or services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ITIL 4, which practice includes the assessment and improvement of technological capabilities?
Continual Improvement
Information Security Management
IT Asset Management
Technology Management
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main objective of the 'Incident Management' practice in ITIL 4?
To manage the lifecycle of all incidents
To ensure that normal service operation is restored as quickly as possible
To minimize the negative impact of incidents by restoring normal service operation
To identify, assess, and control incidents
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