Writing types - Russell Howard

What should be included at the top left corner of a formal letter of complaint?

• Resolution

• Recipient's Information

• Salutation

• Sender's Information

Answer explanation

The correct choice is Sender's Information as it should be included at the top left corner of a formal letter of complaint.

Which section of a formal letter of complaint should detail the problem in detail?

• Closing

• Body

• Resolution

• Introduction

Answer explanation

The section of a formal letter of complaint that should detail the problem in detail is the Body section.

In a formal apology letter, what should be included in the introduction?

• Acknowledgment of apology

• Date

• Recipient's Information

• Steps taken to rectify the mistake

Answer explanation

The introduction of a formal apology letter should include an acknowledgment of the apology, making it the correct choice.

What should be included in the conclusion of a review?

• Overall rating

• Criterion 1

• Personal Experience

• Pros and Cons

Answer explanation

The conclusion of a review should include the overall rating, making it the correct choice among the options provided.

Which section of a review should evaluate the cost-effectiveness or worth of the product/service?

• Criterion 3/last

• Additional Criteria

• Criterion 2

• Criterion 1/first

Answer explanation

The section of a review that evaluates the cost-effectiveness or worth of the product/service is Criterion 3/last.

Which section of a review should summarize the main strengths and weaknesses?

• Personal Experience

• Criterion 3

• Pros and Cons

• Conclusion

Answer explanation

The Conclusion section of a review should summarize the main strengths and weaknesses, making it the correct choice.

Which section of a review should include evaluations of other relevant criteria such as customer service?

• Additional Criteria

• Quality

• Pros and Cons

• Price effectiveness

Answer explanation

The section of a review that should include evaluations of other relevant criteria such as customer service is 'Pros and Cons'.

Which section of a formal letter of complaint should state your previous attempts to resolve the issue?

• Resolution

• Body

• Closing

• Introduction

Answer explanation

The correct section of a formal letter of complaint to state previous attempts to resolve the issue is the Introduction. This section sets the context and background of the complaint, including any prior efforts to address the problem.

What should be included in the complimentary close of a review?

• Personal Experience

• Pricing

• Overall rating

• Pros and Cons

Answer explanation

The correct choice for the complimentary close of a review is the 'Overall rating' as it summarizes the reviewer's opinion and provides a clear conclusion.

What is a key element of the tone in a Formal Letter of Complaint?

• Politeness and professionalism
• Informality and casual language
• Aggressiveness and rudeness
• Lengthy and detailed explanations