Computers 2i

Question #401

Topic 1

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

• • A. Fingerprint and pattern

• • B. Facial recognition and PIN code

• • C. Primary account and password

• • D. Recovery contact and recovery key

Answer explanation

C. Primary account and password To restore access, applications, and data to an iPhone that has been permanently locked due to several failed login attempts, the user typically needs to use their primary account (Apple ID) and the associated password. This is the standard method for regaining access to the device and its data. The user will need to enter their Apple ID and password to unlock the iPhone and access their data. Other authentication methods, such as fingerprint, facial recognition, PIN code, recovery contact, or recovery key, are not typically used in this situation.

Question #402

Topic 1

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

• • A. Run an antivirus and enable encryption

• • B. Restore the defaults and reimage the corporate OS

• • C. Back up the files and do a system restore

• • D. Undo the jailbreak and enable an antivirus

Answer explanation

The phone needs to be restored

Question #403

Topic 1

A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

• • A. VPN

• • B. RDP

• • C. RMM

• • D. SSH

Question #404

Topic 1

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

• • A. Run an AV scan.

• • B. Reinstall the operating system.

• • C. Install a software firewall.

• • D. Perform a system restore

• • E. Comply with the on-screen instructions.

Answer explanation

Doesn't make sense to use reinstall the OS if you haven't try to AV scan first.

Question #405

Topic 1

A salesperson's computer is unable to print any orders on a local printer that is connected to the computer. Which of the following tools should the salesperson use to restart the print spooler?

• • A. Control Panel

• • B. Processes

• • C. Startup

• • D. Services

Question #406

Topic 1

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

• • A. Data integrity form

• • B. Valid operating system license

• • C. Documentation of an incident

• • D. Chain of custody.

Question #407

Topic 1

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

• • A. Static entry

• • B. ARP table

• • C. APIPA address

• • D. NTP specification

Question #408

Topic 1

A user wants to back up a Windows 10 device. Which of the following should the user select?

• • A. Devices and Printers

• • B. Email and Accounts

• • C. Update and Security

• • D. Apps and Features

Answer explanation

Select Start​ > Settings > Update & Security > Backup > Add a drive, and then choose an external drive.

Question #409

Topic 1

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

• • A. Disable applicable BIOS options.

• • B. Load the system in safe mode.

• • C. Start up using a flash drive OS and run System Repair.

• • D. Enable Secure Boot and reinstall the system.

Question #410

Topic 1

QUESTION NO: 410 -

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

• • A. VNC

• • B. SSH

• • C. VPN

• • D. RMM

Answer explanation

• VNC stands for Virtual Network Computing. It is a cross-platform screen sharing system that was created to remotely control another computer. This means that a computer's screen, keyboard, and mouse can be used from a distance by a remote user from a secondary device as though they were sitting right in front of it.