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Get Informed LAP Quiz 2

Authored by Flexcia Dowell

Computers

9th - 12th Grade

Used 2+ times

Get Informed LAP Quiz 2
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of product information might a salesperson be able to obtain from a manufacturer's representative?

How the product is made

What credit terms are available

How the product became popular

What inventory method to use

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A restaurant patron wants to know what spices are in the soup. If the server doesn't know, s/he should


name a few spices that probably are in the soup.

offer to check with the cook.

tell the customer s/he doesn't know.

tell the customer there are no spices in the soup.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Information about new or unusual uses for a product can often be obtained easily from

factory visits.

inventors.

customers.

the product manual.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of the type of product information that a salesperson can obtain from a customer:

Technology

Design

Construction

Durability

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best use a salesperson can make of information found on the products s/he sells is to

decide how much an item will be marked down at a future time.

know which items are selling best and who is buying them.

find out what is in stock and where it is located.

answer customers' questions in the sales presentation.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is considered "special" product information about which you should inform customers:

Size

Use

Refund

Price

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best way for salespeople to obtain detailed information about a complex product is by

conducting a product demonstration.

attending a training session.

asking a customer who uses the product.

reading a product brochure.

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