Get Informed LAP Quiz 2

What type of product information might a salesperson be able to obtain from a manufacturer's representative?

• How the product is made

• What credit terms are available

• How the product became popular

• What inventory method to use

A restaurant patron wants to know what spices are in the soup. If the server doesn't know, s/he should

• name a few spices that probably are in the soup.

• offer to check with the cook.

• tell the customer s/he doesn't know.

• tell the customer there are no spices in the soup.

Information about new or unusual uses for a product can often be obtained easily from

• factory visits.

• inventors.

• customers.

• the product manual.

Which of the following is an example of the type of product information that a salesperson can obtain from a customer:

• Technology

• Design

• Construction

• Durability

The best use a salesperson can make of information found on the products s/he sells is to

• decide how much an item will be marked down at a future time.

• know which items are selling best and who is buying them.

• find out what is in stock and where it is located.

• answer customers' questions in the sales presentation.

Which of the following is considered "special" product information about which you should inform customers:

• Size

• Use

• Refund

• Price

The best way for salespeople to obtain detailed information about a complex product is by

• conducting a product demonstration.

• attending a training session.

• asking a customer who uses the product.

• reading a product brochure.

Acquiring product information is most likely to increase a salesperson's

• confidence level.

• number of customers.

• travel expenses.

• level of education.

Which of the following is a true statement regarding the use of product information for selling:

• It is impossible to give customers too much product information.

• Salespeople should rely on technical language when sharing product information.

• It is not necessary to acquire information about the industry as a whole.

• Salespeople should not rely on selling skills alone.

Which of the following is an example of product information that is useful in selling:

• The manufacturer's company history

• How the product should be used

• The salesperson's employee experience

• Most common product defects