POM Quiz 2 Ch 2 Spring 24

1. What characterizes structured problems in decision-making?

• They are complex and unfamiliar.

• They are straightforward, familiar, and easily defined.

• They involve ambiguous information and undefined goals.

• They require a creative approach for resolution.

1. What defines programmed decisions?

• 1. Decisions that are made without any routine approach.

• 1. Decisions that are repetitive and can be handled by a routine approach.

• 1. Decisions that involve complex and unpredictable scenarios

• 1. Decisions that require an extensive decision-making process.

1. Which stage of the decision-making process is typically given little attention for structured problems?

• Identify the Problem.

• Develop the Alternatives.

• Evaluate the Alternatives.

• Implement the Solution.

1. What distinguishes a rule from a procedure in decision-making?

• A procedure is sequential steps, while a rule is an explicit statement.

• A rule involves ambiguity, while a procedure is straightforward.

• A procedure is complex, while a rule is simple.

• A rule requires creativity, while a procedure relies on routine

1. Why does a rule ensure consistency in decision-making?

• Because rules are complex and flexible.

• Because rules permit supervisors to make rapid and fair decisions.

• Because rules require a creative approach.

• Because rules are ambiguous and open to interpretation.

1. What characterizes unstructured problems in organizational decision-making?

• They involve clear and familiar situations.

• They are repetitive and routine.

• Information is ambiguous or incomplete.

• They require programmed decision making.

1. Why do lower-level managers mostly rely on programmed decisions?

• Because they enjoy handling unusual and difficult decisions.

• Because they confront familiar and repetitive problems.

• Because they prefer nonrecurring issues.

• Because they delegate routine decisions to upper-level managers.

1. What distinguishes nonprogrammed decisions?

• They are unique and nonrecurring.

• They follow established procedures.

• They involve routine and familiar problems.

• They rely on rules and policies.

1. What is the primary reason upper-level managers handle more unstructured problems?

• They enjoy routine decisions.

• They delegate routine decisions to subordinates.

• They prefer programmed decision making.

• They confront familiar and repetitive problems.

1. Why do few managerial decisions in the real world fall strictly into either fully programmed or nonprogrammed categories?

• Because managers enjoy facing routine decisions.

• Because lower-level managers handle unstructured problems.

• Because upper-level managers prefer routine decisions.

• Because most decisions fall somewhere in between.