Business Ettiquite

Describe how a professional handshake is still the professional standard.

• A professional handshake is still the professional standard due to its ability to convey confidence, respect, and trust while establishing a positive first impression.
• A professional handshake is considered unprofessional and should be avoided in professional settings.
• A professional handshake is only appropriate in certain cultures and not universally accepted.
• A professional handshake is outdated and no longer relevant in the modern workplace.

Explain the importance of direct eye contact.

• Direct eye contact can be intimidating and rude.
• Avoiding eye contact shows interest, confidence, and respect.
• Eye contact is irrelevant in communication.
• Direct eye contact is crucial in communication as it demonstrates interest, confidence, and respect.

Explain situations when handshakes are not appropriate (illness, pandemic)

• Avoid handshakes when you are wearing gloves
• Avoid handshakes when you are in a hurry
• Avoid handshakes when you are holding something
• Avoid handshakes when you or the other person is sick, or during a pandemic to reduce the risk of transmission.

Define the importance of active listening when meeting another person.

• Active listening is important because it demonstrates respect, builds trust, and enhances communication.
• Active listening leads to misunderstandings
• Active listening hinders the flow of conversation
• Active listening is not important in communication

Show respect by learning and remembering names quickly.

• Ignore the name, use generic terms instead
• Ask for the name repeatedly, making it obvious you forgot
• Make up a nickname instead of using the real name
• Actively listen, repeat the name, associate with visual image or mnemonic, use the name in subsequent interactions.

Explain the power of a first impression.

• First impressions have no impact on relationships
• First impressions are easily forgotten
• First impressions are always accurate
• First impressions are powerful because they shape how others perceive us and are often difficult to change.

Avoid making value judgements about people you meet.

• Ignore people you meet completely.
• Form opinions about people you meet based on rumors.
• Always make value judgements about people you meet.
• Avoid making value judgements about people you meet.

Respect people’s personal space.

• Respect people's personal space means giving individuals the physical and emotional room they need without invading their privacy or making them feel uncomfortable.
• Invade people's personal space
• Ignore people's personal space
• Make people feel uncomfortable

Explain the importance of self-assessment to improve the first impressions you make.

• Self-assessment is a waste of time and does not impact first impressions.
• Self-assessment helps in recognizing and rectifying any negative traits or habits that may hinder the creation of positive first impressions.
• First impressions are solely based on external appearance, not self-assessment.
• Improving first impressions is not important in personal or professional settings.

Explain why the initial introduction is not a time to pursue a sale.

• It is unnecessary to build relationships during the initial introduction
• It is crucial to focus on relationship-building and gathering information during the initial introduction.
• The initial introduction is the best time to push for a sale
• The focus should be solely on closing a deal from the start