skv8

"If line re-splitted on new port,frame,Dslam and CST still has the same problem, in this case CCA should close this ticket and create new one

• 1) true

• 2)false

Customer has Physical instability contradiction case which escalated at 8:00 PM, in this case CCA must confirm with customer if he/she will be available to receive a feedback or not and choose on Call field: (Yes/No).

• 1) true

• 2) false

"In case the customer complains that the branch employee forced him to make an ADSL subscription as a condition for obtaining a new FV line subscription, the right action is :

"

• A- Create "FBB Non Technical Complaint >Internet Service >Branch QA Complaints"

• B- Create "FBB Non Technical Complaint > Internet Service > Branch force Subscription"

• C- Mention the required data

• D- Inform CST SLA 1 D

• A&B&C&D

In case Data Down Ticket escalated @ 15-Jan-24 and the problem solved @ 30-Jan-24 so CCA should check usage for all days

• 1) true

• 2) false

In case the ticket returned with updated CPE problem close code 74, CCA informed customer to check his CPE on CSO and customer already checked his CPE at CSO but without TTS update, the right action is :

• Create "Technical Complaint -> ADSL VDSL -> Dual Visit Brunch Complaint"

• Re-escalate the ticket again

• Create "Broadband -> Technical -> ADSL/VDSL -> I Care -> Technical Visit"

CCA should select the right CPE type for any logical or physical TT:

• TRUE

• FASLSE

In case we have Wrap up BSS tool CCA should create IR (tool outage cases) for technical and non technical cases

• TRUE

• false