Adjusting your ____________________ for the practice's cultural environment suggests you are aware of all the different cultural diversities of you customers.

• Interpersonal style

• Presentation style

• work ethics

• communication style

Having trust from those around you, suggests that you are  competent in what you do, you display _________________ as seen by other staff members.

• timely reactions

• competent performance

• rational performance

• excellent product knowledge

Integrity means that you are ___________________ with others you deal with when seeking and gathering information.

• assertive

• collaborative

• honest

• reflective

There are many benefits from networking, which one (1) of the following would NOT be considered as a benefit:

• reduced interpersonal relationship issues

• increase levels of quality customer service

• broader understanding of interpersonal relationships

• increased time needed for communication tasks

  
  

A performance review will make comparisons between what was the original situation with what is currently happening. This will provide the necessary _____________ to those conducting the review.

• solutions

• documentation

• targets

• feedback

When a workplace environment is conducive to changes it leads to successful development and completion of work plans. It also engages individuals to incorporate ________________ as part of their team role.

• skills and knowledge

• authority

• role plays

• innovation

  
  

Leaders have the ability to influence, inspire and support others to be and perform to the best they can, meeting expected outcomes. Leadership is about _______________ that is, what a leader can do to help inspire others.

• individualism 

• authority

• people

• aspirations

When actively encouraging team members to participate and take responsibility for team activities there are several steps that may be undertaken, which is NOT one of these steps?

• provide feedback

• identify opportunities and threats

• 
  ensure adequate resources

• talk to the individuals concerned

Maintaining a culture of open communication where employers are encouraged to share their ideas and concerns, both positive and negative, gives employees the sense that they are;

• empowered

• responsible 

• valued

• none of these

Providing feedback to team members encourages and enhances their efforts and contributions to the overall team. Feedback is more effective when it is:

• nice

• delivered

• specific

• specific and timely