Yr 8 Recap - Business - Customer Profile

What is meant by a socio-economic group?

• Income

• Age

• Gender

• Hobbies

How does a customer profile help you?

• To know how to design a product for a certain target audience.

• It does not help at all

• To know when to release the product

• To know who the competition is

Looking at the below picture what would be 2 features of your customer profile?

• Sporty

• Tall

• Short

• Rich

• Any gender

Looking at the below picture what would be 2 features of your customer profile?

• Location

• Sporty

• Male

• Socio-economic group

• Young

What is customer service?

• Making sure someone buys a product

• Making sure the customer is happy with the way they have been served

• Someone who sells goods and services

• Making sure that someone gets served straight away

Organize these options into the right categories

Groups:

(a) Good customer service

,

(b) Bad customer service

• Telling them to hurry up

• Not helping them

• Answering questions

• Giving solutions to problems

• Mannerly

• Shouting at customers

What factors influence a customer to buy a product?

• Income, quality, promotion and price

• Hometown, price, quantity

• Expenditure, budget, promotion

• Community, price, promotion

Which one is an example of an open question?

• Can you do this for me?

• Do you like football?

• Is tomorrow Saturday?

• What is your favourite day of the week?