CMS 3

What are the characteristics of Knowledge Categories?

• Sharable across KBs: Yes ; Multi-Level: Yes

• Sharable across KBs: No ; Multi-Level: No

• Sharable across KBs: No ; Multi-Level: Yes

• Sharable across KBs: Yes ; Multi-Level: No

What are the key questions that could be used for exploring functional requirements? (select 4)

• What problem are we trying to solve?

• Who is the owner?

• What are the outputs?

• Are there any use cases or examples?

• What are the inputs?

Service-aware Install Base consists of the following entities: (select 3)

• Sold Products

• Assets

• Installed Products

• Install Base Items

What can a user see from another Community User Profile? (select 4)

• Posts and Activities

• Contributions

• Correct Answers

• Forums Subscribed

• Contracts

What is the value to the Customer Service Center of a user profile on the Community? (select 3)

• Learn more about the user (Company, Location, Contact details)

• What content they have contributed

• In what content they have participated

• Learn information about their contracts and entitlements

Where can the User view content posted on the community? (select all that apply)

• Content Feed and Activity Feed on the Home page

• Content Feed specific to a Forum on the Forum page

• Content Feed specific to a Topic on the Topic page

• Content Feed and Activity Feed on User profile specific to that user

Does a user have access to all topics if the user has access to the forum?

• Yes

• No

• Conditionally

Which type of content is supported in ServiceNow Communities? (select all that apply)

• Events

• Videos

• Questions

• Blogs

• Comments

Articles can provide the following: (select 3)

• Information about customer's service contract

• Document current and known issues

• Provide answers and responses to common issues or questions

• Share product information

Entitlements specify the level of service provided to customers.

• True

• False