Quiz 1

TRUE OR FALSE. We should perform VAIG if the customer will ask a compensation for the missing item of her order.

• TRUE

• FALSE

This is the tool that we use to see the order details.

• Order Management

  
  

• Restaurant Management

  
  

• Customer Management

  
  

• Burger App

  
  

This is the primary tool where we document and record the different transactions we have between customers and restaurants. *

• Zendesk

• Support

• The Fridge

  
  

• Talkdesk

  
  

TRUE OR FALSE. We are allowed to say, "Hi, visitor." in chat.

• TRUE

• FALSE

  
  

TRUE OR FALSE. We can relay the voucher code to the customer in chat as long as he has successfully passed security check (VAIG).

• TRUE

• FALSE

This tool allows us to accept inbound calls, make outbound calls, transfer, and conference calls. *

• Burger App

  
  

• Talkdesk

  
  

• Zopim

• The Fridge

  
  

This is the tool that we use to locate customer details.

• Order Management

  
  

• Restaurant Management

  
  

• Customer Management

  
  

• Adyen

This is the knowledge base tool, where different articles of process guides are stored. *

• Support

  
  

• The Fridge

  
  

• Zopim

• Library

Which of the following amount will need an approval from the team lead if I were to generate a voucher over refund? *

• $49

  
  

• $25

  
  

• $75

  
  

• $30

  
  

Once a chat gets assigned to an agent, he/she is given ___ seconds to answer.

• 50

  
  

• 30

• 40

• 10-20