Ag Sales Senior 2023

A survey showed that twenty percent of supermarket customers switch stores within a twelve-month period because:

• Lighting and displays were poor

• Products were unavailable at a previous store

• Store hours were not conducive to customers

• They were not treated well at the cash register

Which is true of most customers who receive unsatisfactory service without out-of-pocket monetary loss?

• Complain to the local manager

• Complain to the corporate office

• Do not complain but take their business elsewhere

• Do not complain about the level of service and spend more

If a customer has a complaint and it is resolved quickly, they are MOST likely to:

• Be more loyal to the company than if they had never had a problem.

• Continue doing business with the company but complain to other customers.

• Continue doing business with the company until they can find someone else.

• Switch to a different company that carries the same product line.

Which benefit is more often to MOST likely cause a product or service to appeal to a business prospect?

• Convenience

• Peace of mind

• Reliability

• Save time

Which is a result that you DO NOT want from your professional sales appearance?

• Be comfortable with yourself

• Demonstrate you are a competent professional

• Put the prospect at ease with you

• Show you don't care what they think

If a prospect is logical in their approach, analytical by nature, somewhat distant in relationships, and has an office full of reference materials, they are MOST likely characterized as having what communication style?

• Detail-seeker

• Results-seeker

• Excitement-seeker

• Harmony-seeker

What is the WORST mistake a salesperson can make when dealing with a prospect best characterized as a "results-seeker"?

• Avoiding chit-chat about the family or weather

• Insisting on the prospect's undivided attention

• Providing a one-page summary of the sales proposal

• Using a straightforward approach for the sales presentation

What benefit is MOST responsible for helping a "results-seeker" buy?

• Convenience

• Flexibility

• Make money

• Save money

Which should be the MAIN reason for prioritizing a prospect to call first?

• Easiest one to talk to

• Nicest client on the list

• Person who will take up the least time

• One who represents most potential business

What role does personality play in the selling process?

• Determines if a person can be involved in sales

• Impacts the way a salesperson uses sales techniques

• Is more important for the customer than the salesperson

• Is not important when using sales techniques