Which of the following is/are the source/s of reservation?

1. Credit Cards

2. Voucher

3. Telephone

4. Email

5. Chain referral

• 3, 4, & 5

• 2, 4, & 5

• 1, 3, & 5

• 1, 2, & 5

When there are changes in the reservations already confirmed, the front office staff shall?

• File the new reservation card under the new ETA.

• Mark the reservation card with the new information.

• Enter the guest’s name, new arrival date, and amounts of room.

• ALL OF THE ABOVE.

Which of the following is NOT an example of ‘during stay request’?

• Issuance of room key

• Extension of stay

• Room change

• Upgrades

What do you call to that agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company?

• Personal charge

• Travel agent charge

• Advance charge

• Company charge

Which of the following statement is NOT TRUE about the process of “RESERVATION”?

• Reservation is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in.

• Reservation insures that the hotel will hold a room until a specific time of guest’s scheduled arrival date.

• Reservation is a booking for some time in the future.

• Reservation involves matching a guest’s precise request for a room at a price with room availability, recording such requests and confirming the reservation.

What software is used by hotels that maintains current room status information, assists in assigning rooms, and rates during registration?

• Reservations software.

• Rooms management software

• Guest accounting software

• Computerized guest software

Mr. Grey asked the reservation staff: “What exactly is the cancellation policy if it says 6:00 p.m.? Does that mean I only have until 6:00 pm to check in?”

What will be your response to Mr. Go’s query about the 6:00 p.m. policy?

• “No, you only have until that time to cancel your reservation”.

• “Definitely, no. You can cancel your reservation anytime you want, sir”.

• “Yes, that is correct. You only have until 6:00 p.m. to check in unless otherwise pre-advised of late arrival.”.

• “Exactly, sir. You only have 6:00 p.m. day of arrival to cancel your reservation”.

What do you think will happen to Mr. Grey’s guaranteed reservation if he will arrive after 6:00 p.m.?

• The hotel will call Mr. Go before 6:00 p.m. to ensure the reservation.

• The hotel will charge Mr. Go for late arrival.

• The hotel will add Mr. Go’s room to the list of available rooms.

• The hotel will hold a room for Mr. Go’s reservation.

How will you handle cash at the front desk?

1. 1.Process travelers’ check

2. 2.Process other billing settlement.

3. 3.Process credit cards or debit cards.

4. 4.Accept and count cash in front of the customer.

5. 5.Process payment through accepted foreign currency.

• 4, 1, 3, 5 & 2

• 4, 3, 5, 1 & 2

• 4, 5, 3, 1 & 2

• 4, 3, 1, 5 & 2

Handling guest arrivals, departures, handling guest luggage, and responding to guest requests are some of the tasks of a concierge. Which of the following is NOT a service offered by concierge?

• Mail services

• Luggage services

• Transportation services

• Room services