CHAPTER 3: PART 1

State the number of steps for troubleshooting

• 4

• 5

• 6

• 7

Choose the 3rd steps for troubleshooting

• Identify the problem.

• Establish a theory of probable cause.

• Document your findings, actions, and outcomes.

• Test your theories to determine the cause of the problem.

Select the CORRECT solution for the stated problem below.

" A Windows 7 computer will not boot."

• Boot the computer from the installation media. At the Install Windows screen, select Repair your computer. At the command prompt, type bootrec.exe /fixmbr.

• Boot the computer with bootable media and run antivirus software to remove the boot sector virus.

• Run antivirus software and repair, delete, or quarantine the infected files.

• Boot the computer from Windows PE media. Access Windows Startup Repair tool to recover corrupted system files

Select the suitable problem that can used the stated possible solutions

"Run antivirus software and repair, delete, or quarantine the infected files."

• . Your contacts are receiving spam from your email account

• A Windows 7 computer will not boot.

• A Windows 7 or

  Windows Vista computer starts with the error message "Caution: this hard disk may be infected by virus!".

• Message "MBR has been changed or modified" appears at boot up.

Based on the problem below select the probable causes

". User can locate a

file on the server but cannot download the file."

• The folder permissions are set to deny.

• The user permissions are not correct.

• The subfolder inherited permissions from the upper level folder

• The new computer does not have an NTFS partition.

Based on the problem below select the probable causes

". Encrypted files that are moved over the network to a new computer are no longer encrypted"

• The folder permissions are set to deny.

• The user permissions are not correct.

• The subfolder inherited permissions from the upper level folder

• The new computer does not have an NTFS partition.

Based on the possible solutions select the suitable problem that caused it

"Set a password to protect access to the BIOS settings"

• Computer runs slowly at the same time every day.

• Trusted Platform Module (TPM) does not show up in Device Manager.

• User complains that the computer BIOS settings keep changing.