
HElP111 Chapter 3 Quiz
Authored by Siboniso Vilakazi
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University
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a skill required on the Front Line of Service Desk?
Business Skills
Self-Management Skills
Technical Skills
Soft Skills
Soccer Skills
Answer explanation
Companies look for people who:
´Genuinely enjoy helping other people
´ Work well with others
Training is used to develop needed technical or customer service skills
Required skills include
´Business skills
´Technical skills
´Soft skills
´Self-management skills
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True of False, ´Business Skills, is the ability to understand and speak the language of business and the ability to analyze and solve business problems'
True
False
Answer explanation
Business skills are the abilities and knowledge needed to perform tasks and achieve objectives in a business environment. They are essential for anyone who wants to succeed in the working world, regardless of their specific job title or industry.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False, ´Computer literacy skills are expected
Even for entry-level positions'
True
False
Answer explanation
In today's workplace, most tasks involve interacting with computers and digital tools in some way. Even basic positions require using email, navigating the internet, and using common software programs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
which of the following is not a characteristics of a successful team?
Constant Conflicts and Disruptions
Effective Communication
Ability to collaborate
Sense of Commitment
Consensus Sought and Seached
Answer explanation
Characteristics of a successful team, and of successful team players, include:
´Ability to collaborate
´Effective communication
´Enhanced capability
´Consensus sought and reached
´Sense of commitment
5.
OPEN ENDED QUESTION
3 mins • 5 pts
What are the key differences between the role of a Level One Analyst and a Level One Specialist?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Which Skill do you want to cultivate the Most?
Business Skills
Self-Management Skills
Soft Skills
Technical Skills
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