HElP111 Chapter 3 Quiz

HElP111 Chapter 3 Quiz

University

6 Qs

quiz-placeholder

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HElP111 Chapter 3 Quiz

HElP111 Chapter 3 Quiz

Assessment

Quiz

Other

University

Easy

Created by

Siboniso Vilakazi

Used 2+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a skill required on the Front Line of Service Desk?

Business Skills

Self-Management Skills

Technical Skills

Soft Skills

Soccer Skills

Answer explanation

Media Image

Companies look for people who:

´Genuinely enjoy helping other people

´ Work well with others

Training is used to develop needed technical or customer service skills

Required skills include

´Business skills

´Technical skills

´Soft skills

´Self-management skills

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True of False, ´Business Skills, is the ability to understand and speak the language of business and the ability to analyze and solve business problems'

True

False

Answer explanation

Media Image

Business skills are the abilities and knowledge needed to perform tasks and achieve objectives in a business environment. They are essential for anyone who wants to succeed in the working world, regardless of their specific job title or industry.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False, ´Computer literacy skills are expected

Even for entry-level positions'

True

False

Answer explanation

Media Image

In today's workplace, most tasks involve interacting with computers and digital tools in some way. Even basic positions require using email, navigating the internet, and using common software programs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

which of the following is not a characteristics of a successful team?

Constant Conflicts and Disruptions

Effective Communication

Ability to collaborate

Sense of Commitment

Consensus Sought and Seached

Answer explanation

Media Image

Characteristics of a successful team, and of successful team players, include:

´Ability to collaborate

´Effective communication

´Enhanced capability

´Consensus sought and reached

´Sense of commitment

5.

OPEN ENDED QUESTION

3 mins • 5 pts

What are the key differences between the role of a Level One Analyst and a Level One Specialist?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Which Skill do you want to cultivate the Most?

Business Skills

Self-Management Skills

Soft Skills

Technical Skills