Salesforce CRM Masterclass

What is the primary purpose of Salesforce CRM?

• A) Project management

• B) Customer relationship management

• C) Financial accounting

• D) Inventory management

Which feature is a key capability of Salesforce CRM?

• A) Spreadsheet calculations

• B) Video editing

• C) Lead management

• D) 3D modeling

What is a common type of data stream in CRM?

• A) Changing Dimensions Type

• B) Audio stream

• C) Video stream

• D) Data backup

What is the purpose of assigning permissions to administrators and users in

CRM?

• A) To restrict access to confidential information

• B) To enhance the system's graphical interface

• C) To increase the system's processing speed

• D) To reduce the system's storage requirements

How can users be given access to CRM Analytics?

• A) By creating a permission set for CRM Analytics users

• B) By increasing their internet bandwidth

• C) By providing them with additional hardware

• D) By training them in data analysis

What is the significance of deployment status for custom objects in Salesforce CRM?

• A) It determines the object's visibility in the system

• B) It affects the object's color scheme

• C) It controls the object's audio notifications

• D) It changes the object's font style

What action can be taken to manage large amounts of data in custom objects?

• A) Truncate custom objects

• B) Increase the object's size

• C) Add more colors to the object

• D) Play music in the background

When planning data sharing, what is important to determine for merging records?

• A) Match field

• B) Background color

• C) Font size

• D) Volume level

What is a key aspect of gaining insights on data in Salesforce CRM?

• A) Creating new custom objects

• B) Changing the system's theme

• C) Reducing screen brightness

• D) Playing sound effects

How can personalization be integrated with Salesforce CRM?

• A) By defining validation rules

• B) By changing the system's language

• C) By adjusting the screen resolution

• D) By selecting a new cursor style