When would Baymax+ be launched?

• 2nd week of March

• 3rd week of March

• End of March

• 1st week for April

Which function under Subscriber Details will be moved to another section?

• Edit Subscriber Details

• Grant Product

• Troubleshoot IP Address

• Set Account Location

How much did the viewer pay for their subscription when they were most recently charged?

• Last Charge and Next Invoice

• Payment Method Details

• Active Base Subscription Details

• Subscription ID

Is the viewer direct-billed or 3rd party-billed?

• Last Charge and Next Invoice

• Payment Method Details

• Active Base Subscription Details

• Subscription ID

On which device did the viewer purchase their subscription?

• Last Charge and Next Invoice

• Payment Method Details

• Active Base Subscription Details

• Subscription ID

TRUE OR FALSE: Disney+ accounts have a Refund, Credit, and Discounts & Offers button available.

• True

• False

• Maybe

This is where you can check and review the exact details of the refund before continuing.

• Refund-Recap

• Send Email

• Immediate Cancel

• Refund

How many month/s of refund can a Tier 1 provide to a viewer?

• 4 months

• 3 months

• 2 months

• 1 month

This button can be used for certain third-party accounts. Viewers would like to move their current subscription to a different email address.

• Product Switch

• Entitlement Transfer

• Grant Product

• Pending Cancel

Tier 1 advocates can process a custom refund if the viewer requests it.

• True

• False