UNIT 1 - INTRO TO BASIC COMMUNICATION

What is communication?

• The exchange of money between individuals

• The exchange of goods and services

• The exchange of physical objects

• The exchange of information, thoughts, ideas, and feelings

Which of the following is NOT a function of communication?

• Expressing Feelings and Emotions

• Selling products

• Controlling and Coordinating Individual Efforts

• Providing Knowledge

What is a crucial factor influencing organizational performance?

• Employee training

• Temperature

• Work hours

• Teamwork

What is one way to reduce social loafing in a group?

• Communicating to the loafer that their behavior is observed and not tolerated

• Promoting the loafer to a higher position

• Ignoring the behavior

• Rewarding the loafer for their behavior

What is the purpose of written communication in an organization?

• Expressing emotions only

• Recording and presenting technical details

• Controlling individual efforts

• Providing motivation

What is the role of the receiver in the communication model?

• Decoding the message

• Encoding the message

• Creating noise

• Providing feedback

What is the primary function of communication according to the text?

• Entertaining individuals

• Providing knowledge to members of an organization

• Isolating individuals

• Creating confusion

What is the purpose of expressing feelings and emotions in communication?

• Creating barriers

• Hiding emotions from others

• Promoting conflict

• Allowing individuals to share their emotions

What is the importance of non-verbal communication in healthcare?

• Observing patients' non-verbal cues

• Ignoring patients' non-verbal cues

• Encouraging patients to hide their emotions

• Avoiding communication with patients

How does non-verbal communication play a role in building trust in relationships?

• By ignoring non-verbal cues

• By observing and responding to non-verbal cues

• By avoiding eye contact

• By speaking loudly