QUALITY

is a sequence of linked activities that is intended to achieve some result, such as producing a good or service for a customer within or outside the organization.

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  • Process

• process perspective

• Process design

• Process management

– links together all necessary activities and increase one’s understanding of the entire system, rather than focusing on only a small part.

•  Process

• process perspective

• • Process management

• Process design

is to develop an efficient process that satisfies both internal and external customer requirements and is capable of achieving the requisite level of quality and performance.

• • A process perspective

• • Process

• Process design

• Process management

– involves planning and administering the activities necessary to achieve a high level of performance in key organizational processes,

• • Process

• Process design

• process perspective

• Process management

refers to the time it takes to accomplish one cycle of a process.

• Agility

• Process owners

• Cycle time

• Flexibility

– are accountable for process performance and have the authority to control and improve their process.

• Cycle time

• Process owners

• Agility

• Flexibility

is a term that is commonly used to characterize flexibility and short cycle times.

• Agility

• Flexibility

• Process owners

• • Cycle time

– refers to the ability to adapt quickly and effectively to changing requirement

• Agility

• Cycle time

•  Flexibility

• Process owners

– involves all activities associated with planning, scheduling, and controlling projects.

• Project management

• Support processes

• Support processes

• Prediction

– are those that are most important to an organization’s value-creation processes, employees, and daily operations.

• Poka-yoke (POH-kah YOH-kay)

• Project management

• Support processes

• Prediction