Roles of a Server

What is the first role of a server?

• Take the order.

• Serve the order.

• Greet customers.

• Sell the menu.

Which of the following is NOT a role of a server?

• Transmit the order.

• Prepare the food.

• Take and serve beverage order.

• Sell the menu.

What is the first step a server should do after following up with the customer?

• Reset the table.

• Present the check.

• Clear the table.

• Handle the payment.

What should a server do right before resetting the table?

• Follow up with the customer.

• Clear the table.

• Calculate the check.

• Handle the payment.

Why should open-ended questions be used when selling the menu?

• To encourage a "yes" or "no" response

• To make the conversation shorter

• To give the customer more choices

• To avoid "yes" or "no" answers

What does upselling refer to in the context of selling the menu?

• Offering discounts on the menu items

• Suggesting a smaller portion size

• Suggesting a larger size or better quality

• Providing a free item with a purchase

What should you give to your customers when taking their order?

• A discount

• A position number and write down the table number

• A free meal

• An incorrect order

What should you not forget when taking an order?

• To take the menu

• To charge extra

• To give your personal opinion

• To recommend the most expensive dish

How can the order be transmitted?

• Only in writing

• Only verbally

• Verbally, on paper, or through point of sales

• Through sign language

What is one of the characteristics of Hand Service in the context of serving food?

• It is less efficient than other methods.

• It allows carrying only one plate at a time.

• It requires less teamwork than tray service.

• It involves carrying multiple plates at one time.