Conflict Resolution Quiz

Find the word that matches the definition: A process by which information is exchanged between individuals

• Collaborate

• Communication

• Accomodate

• Active Listening

Find the word that matches the definition: A mental state achieved by focusing one's awareness on the present moment, while calmly acknowledging and accepting one's feelings, thoughts, and bodily sensations, used as a therapeutic technique. Examples: Breathing exercise, 54321

• Conflict Resolution

• Communication

• Active Listening

• Mindfulness

Choose the word that matches the following definition:

Closely listening to a speaker to understand what they're saying, respond and reflect on what's being said, and retain the information for later. This keeps both the listener and speaker actively engaged in the conversation.

• Active Listening

• Conflict

• Collaboration

Why would using the avoiding style be good to use before confronting a coworker if you are angry at a them? Come up with 3 things you can do before confronting this coworker that would be the avoiding style.

Which coping skill is most helpful to you?

• Reading

• Deep breaths

• Excercise

• Listening to Music

Think about Conflict Resolution. What word comes to mind?

Choose the word that matches the following definition:

The situation of two or more people working together to create or achieve the same thing.

• Mindfulness

• Coping Skills

• Conflict Resolution

Tom is using the conflict style called

(a)  

How does Tom feel about helping Jane on Fridays? And why do you think this could end up being a problem for him?

What did you like learning most about on the topic of conflict resolution?