BUSINESS ENGLISH QUIZ

What is “posture”?

• the way you dress for a job interview

• the way you hold your body

• the way you speak during an interaction

• the way you communicate through writing

If someone is a complete stranger, how much personal space should you give them when you’re speaking to them?

• it doesn't matter

• 2 feet

• about a foot (0.3 meters)about a foot (0.3 meters)

• 4-8 feet

When you’re having a conversation, it’s important to…

• ask thoughtful, relevant questions.

• keep your words brief and engaging.

• focus on the person who you’re listening to.

• all of these things

True or False: Silence during a conversation is always a bad thing.

• true

• false

During a disagreement, you should…

• focus on winning the argument by using logic.

• multitask if you can, to make the best use of your time.

• interrupt and talk over them in order to prove your point.

• give them your full attention, and resist the urge to interrupt.

Which of the following is true about instant messaging in the workplace?

• Instant messaging is like sending a digital letter, as opposed to a conversation.

• Instant messaging could be more relaxed/playful OR strictly professional, depending on the place where you work.

• Instant messaging is slow and formal compared to email.

• Email and instant messaging are the same thing.

True or False: If you are instant messaging someone at work and you don’t get a reply right away, you should keep sending follow-up messages to make sure they remember your request.

• true

• false

When you’re making a call for work, what tone of voice should you use?

• as casual as possible, to put them at ease

• natural and sincere

• as formal as possible, so they will take you seriously

• aloof or indifferent, since it's not anything personal

In a business document, what is “a call to action”?

• information that instructs and encourages a response

• a description of the problem being addressed in the letter

• a conclusion that summarizes the information in the letter

• a greeting at the beginning of the letter

Business reports are always…

• well-researched.

• all of these things

• objective.

• formal.