CS&S Knowledge Check Ch 2 & 3

CS&S Knowledge Check Ch 2 & 3

12th Grade

22 Qs

quiz-placeholder

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CS&S Knowledge Check Ch 2 & 3

CS&S Knowledge Check Ch 2 & 3

Assessment

Quiz

others

12th Grade

Hard

Created by

AMANDA BELCHER

Used 3+ times

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22 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following does not describe a product feature?

Price
Flavor
Texture
Color

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a valid reason for you as an employee, not to escort a customer to the location of a product that they're asked to see?

The location is on the other side of the store, so it would be a long walk for you
You're not sure exactly where the product is located
You're working with another customer and can't leave your area
The customer doesn't seem likely to be able to afford the product

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

Admit that you don't know the answer and take the customer to a coworker or supervisor who can help
Give your best-guess answer and let the customer figure our from there
Suggest that the customer consider an alternate product that you are more familiar with, so you can better answer the customer's questions
Look for information on the product's packaging or on relevant signs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The type of mindset that best helps you grow and learn as an employee is called:

A fixed mindset
A growth mindset
A product mindset
A retail mindset

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The type of mindset that limits your ability to grow and learn as an employee is called:

A fixed mindset
A growth mindset
A product mindset
A retail mindset

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good way to help a customer form a good impression about you even before you interact with them it to:

Be sure to always look busy
Call out to the customer to get their attention
Use nonverbal communication, such as having confident posture and making eye contact
Approach the customer as soon as you see them, anywhere in the store

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes a type of question that cannot reasonably be answered with a "yes" or "no"?

A leading question
An open question
An open-ended question
A closed-ended question

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