Topic 10

Frederick Herzberg's two-factor theory proposes that ________.

• A) intrinsic factors cause job dissatisfaction

• B) extrinsic factors have the maximum effect on job satisfaction

• C) extrinsic factors are associated with job dissatisfaction

• D) intrinsic factors have little effect on job satisfaction

After seeing Tom's paycheck, Bob decided their inputs were nearly identical but Tom's check was much larger. Bob decided to take action to make things fairer in his mind. He is most likely to ________.

• A) increase the quantity of his production

• B) focus on the quality of his production

• C) reduce his effort at work

• D) find another person to compare checks with

Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom's was significantly larger, which made Bob unhappy. Which theory best explains Bob's reaction?

• A) Maslow's hierarchy of needs theory

• B) Herzberg's two-factor theory

• C) Adams' equity theory

• D) Vroom's expectancy theory

According to Herzberg's two-factor theory, which one of the following is a motivator?

• A) Working conditions

• B) Salary

• C) Responsibility

• D) Security

According to Herzberg's two-factor theory, which one of the following is a hygiene factor?

• A) Recognition

• B) Advancement

• C) Working conditions

• D) Responsibility

At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

• A) Elliott works in a low uncertainty avoidance culture

• B) Elliott is low in self-efficacy

• C) Elliott's manager is a Theory Y manager

• D) Elliott was not committed to the goal

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

• A) Job enrichment

• B) Job scope

• C) Job enlargement

• D) Job depth

In the job characteristics model, task significance refers to the degree to which a job ________.

• A) provides freedom, independence, and discretion to the individual in carrying out the work

• B) requires a variety of activities and uses a number of different employee skills and talents

• C) requires completion of a whole and identifiable piece of work

• D) has a substantial impact on the lives or work of other people

The last worker in the assembly line put on the tires and tightened the lug nuts. When asked what he did, he replied, "I build tractors." For this worker, his position included ________.

• A) high task identity

• B) high task variety

• C) high autonomy

• D) high feedback

"We can't pay much but our clients could not manage without people like you in their lives." This statement indicates that the position has ________.

• A) low self-efficacy

• B) high task significance

• C) high task identity

• D) high feedback