Christian & Anna has arrived at Genting SkyWorlds with their children and parents. Once arrived inside the theme park, Anna’s mom feels a little bit tired to keep walking. As a theme park staff, what should you do if you encounter with these families?

Let the couple know that they can proceed for wheelchair rental at Guest Service

Assist to move them at First Aid room

Promote the Genting SkyWorlds mobile app

“A customer approach you and ask on how to make VQ Reservation. You recommend them to download Genting SkyWorlds app and make VQ reservation from there. However, the customer refused to download the app yet would like to make a reservation.” What should you do next?

Suggest them to make VQ reservation at VQ kiosks in the park

Insist them to download the app

Explain to them there are no other ways to make VQ reservation

Suggest them to make VQ reservation at Guest Service

"Steven and his friends wish to experience the rides at SkyTropolis Indoor Theme Park. They are between 165 and 180 centimeters tall on average.” Based on the above statement, which ride can Steven and his friends ride?

Music Express and Jumping Spurs

Music Express, Jumping Spurs, Power Surge and Ride 'Em Round

· 1-day unlimited entry to Genting SkyWorlds · Welcome gift · For 200 pax get a complimentary service for stage design with basic PA system, lightings and backdrop display on LED screen Which packages best describes the features above?

Team Building and VIP Experience

VIP Experience and Birthday Party

Which of the following are part of the entertainment offerings?

Opening Gambit @ Iconic Fountain

The Symphony of Moonhaven @ Epic

Which one focuses on the character of "Tabby The Tiger"?

He is spirited, energetic, and always up for fun and adventure.

He loves to climb and explore new things all day.

He is a master of card tricks, magic tricks, singing, and dancing.

What is the time of Meet & Greet with Higland Heroes?

Every Saturday and Sunday 1:30pm & 2:30pm

Ms Siti just signed up for SkyClassic Card. What are the benefits she can enjoy?

Earn 5x Tier Points from spending during campaign period

Earn and redeem Genting Points at participating outlets

Priority lane access for SkyWay

Which of the statement below is part of the 5A Service Standard?

To ACKNOWLEDGE (Make eye contact and smile)

To ASSURE (Check customer satisfaction)

To ANTICIPATE (Be ready at all times)

To APPROACH (Proactively serve guest)

Which of these are part of the 8 promises to go Above and Beyond?

- To show attention to detail - To personally solve customer problem

- To be proud of our properties - to always find ways to improve

- To take care of our guests and colleagues - To provide exceptional 5A Service

- To know the resort well - to take pride in our appearance

- To always put safety first - To bring adventures to life

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MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the name of the official Genting outdoor theme park mobile app?

Genting Theme Park App

Genting SkyWorlds

Skytropolis Theme Park

Resort World Genting

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following movies-inspired from Disney / 20^th Century Fox Studios featured in Genting SkyWorlds Theme Park?

    i.   Independence Day
   ii.   Frozen
iii.   Ice Age
iv.   The Croods

I and II

II and IV

I and III

III and IV

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which theme park is the first and only one accredited by the Ministry of Tourism, Arts and Culture with the Malaysia Tourism Quality Assurance Platinum Class in 2023?

SeniKome Peng Heng

Skytropolis Indoor Theme Park

Genting SkyWorlds

Legoland Malaysia

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How many rides and attractions are there in Genting SkyTropolis Indoor Theme Park?

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following awards were received by Genting SkyWorlds Theme Park?
    i.    Reader’s Digest Trusted Brand 2022
   ii.    HAPA ® Awards Malaysia Series 2023 – 2024
iii.    27^th Annual Thea Award
iv.    The BrandLaureate World Prominent Business BestBrands Award 2022

I and II

III and IV

I, II and IV

All of the above

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

"To reserve timed entries for rides, attractions, and even shows"

Statement above referring to the function of Virtual Queue (VQ) Reservations?

YES

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which from list below are the Iconic Events held at Genting SkyWorlds Theme Park?

i.      CNY In The Sky
ii.     Genting Theme Park Festival
iii.    Starlight Festival
iv.    Genting Winter Wonderland

I and IV

I, II and III

I, III and IV

All of the above

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SCC Product Knowledge

What is the name of the official Genting outdoor theme park mobile app?

Which of the following movies-inspired from Disney / 20^th Century Fox Studios featured in Genting SkyWorlds Theme Park?

    i.   Independence Day
   ii.   Frozen
iii.   Ice Age
iv.   The Croods

Which theme park is the first and only one accredited by the Ministry of Tourism, Arts and Culture with the Malaysia Tourism Quality Assurance Platinum Class in 2023?

How many rides and attractions are there in Genting SkyTropolis Indoor Theme Park?

Which of the following awards were received by Genting SkyWorlds Theme Park?
    i.    Reader’s Digest Trusted Brand 2022
   ii.    HAPA ® Awards Malaysia Series 2023 – 2024
iii.    27^th Annual Thea Award
iv.    The BrandLaureate World Prominent Business BestBrands Award 2022

"To reserve timed entries for rides, attractions, and even shows"

Statement above referring to the function of Virtual Queue (VQ) Reservations?

Which from list below are the Iconic Events held at Genting SkyWorlds Theme Park?

i.      CNY In The Sky
ii.     Genting Theme Park Festival
iii.    Starlight Festival
iv.    Genting Winter Wonderland

What is the minimum height for the customers who want to ride a Bumper Boss?

What are the functions of Genting SkyWorlds mobile app?

i.       Photo + by Storibox
ii.      Navigations
iii.     VR Reservation
iv.     Feedback

In this thrilling galactic world, guests will be put through various challenges, offering thrills and exhilaration of intergalactic proportions with breathtaking views from the top and a unique surprise at the start…!
What rides & attractions you can find within this world?

Access all questions and much more by creating a free account

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SCC Product Knowledge

What is the name of the official Genting outdoor theme park mobile app?

Which of the following movies-inspired from Disney / 20th Century Fox Studios featured in Genting SkyWorlds Theme Park? i. Independence Day ii. Frozen iii. Ice Age iv. The Croods

Which theme park is the first and only one accredited by the Ministry of Tourism, Arts and Culture with the Malaysia Tourism Quality Assurance Platinum Class in 2023?

How many rides and attractions are there in Genting SkyTropolis Indoor Theme Park?

Which of the following awards were received by Genting SkyWorlds Theme Park? i. Reader’s Digest Trusted Brand 2022 ii. HAPA ® Awards Malaysia Series 2023 – 2024 iii. 27th Annual Thea Award iv. The BrandLaureate World Prominent Business BestBrands Award 2022

"To reserve timed entries for rides, attractions, and even shows" Statement above referring to the function of Virtual Queue (VQ) Reservations?

Which from list below are the Iconic Events held at Genting SkyWorlds Theme Park? i. CNY In The Skyii. Genting Theme Park Festivaliii. Starlight Festivaliv. Genting Winter Wonderland

What is the minimum height for the customers who want to ride a Bumper Boss?

What are the functions of Genting SkyWorlds mobile app? i. Photo + by Storiboxii. Navigationsiii. VR Reservationiv. Feedback

In this thrilling galactic world, guests will be put through various challenges, offering thrills and exhilaration of intergalactic proportions with breathtaking views from the top and a unique surprise at the start…!What rides & attractions you can find within this world?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Professional Development

Which of the following movies-inspired from Disney / 20^th Century Fox Studios featured in Genting SkyWorlds Theme Park?

i. Independence Day
ii. Frozen
iii. Ice Age
iv. The Croods

Which of the following awards were received by Genting SkyWorlds Theme Park?
i. Reader’s Digest Trusted Brand 2022
ii. HAPA ® Awards Malaysia Series 2023 – 2024
iii. 27^th Annual Thea Award
iv. The BrandLaureate World Prominent Business BestBrands Award 2022

"To reserve timed entries for rides, attractions, and even shows"

Statement above referring to the function of Virtual Queue (VQ) Reservations?

Which from list below are the Iconic Events held at Genting SkyWorlds Theme Park?

i. CNY In The Sky
ii. Genting Theme Park Festival
iii. Starlight Festival
iv. Genting Winter Wonderland

What are the functions of Genting SkyWorlds mobile app?

i. Photo + by Storibox
ii. Navigations
iii. VR Reservation
iv. Feedback

In this thrilling galactic world, guests will be put through various challenges, offering thrills and exhilaration of intergalactic proportions with breathtaking views from the top and a unique surprise at the start…!
What rides & attractions you can find within this world?