Adult - Talking on the Phone (updated)

Please ​ (a)   the line.

I'll just ​ (b)   you.

How can I ​ (c)   you?

I'm afraid she's ​ (d)   at the moment.

Who's ​ (e)   please?

• hold
• transfer
• help
• unavailable
• calling

Can I put you on ​ (a)   please?

I'll call you ​ (b)   soon.

I'm sorry, that line is ​ (c)   at the moment.

Let me ​ (d)   that and get back to you shortly.

Would you like to ​ (e)   a message?

• hold
• back
• busy
• check
• leave

Which word could go in the blank in this dialogue?

Receptionist: Hello. How can I help you?

Caller: Hi. Is Christian there?

Receptionist: Oh. I'm sorry, he is in a meeting at the moment. Can I _____ a message?

• leave
• take

Which word could go in the blank in this dialogue?

Receptionist: Hello. How can I help you?

Caller: Hi. Can I speak to Hannah please?

Receptionist: Apologies, she is unavailable at the moment.

Caller: Ah, ok. Could I please _____ a message?

• leave
• take

Match those with the same meaning:

• Can I take your name please?

• Is Shiloh available please?

• Can I please speak with Mark?

• Who is caling please?

• Would you like to leave a message?

• I'm sorry, they're not available at the moment.

• Apologies, they are busy right now.

• Can I take a message?

• Can I put you on hold for a moment?

• Please hold the line.

Match those with the same meaning:

• They're engaged right now.

• I'll ask them to call you back.

• I'll get them to give you a ring.

• Do they have your contact details already?

• I'll transfer you now.

• Can I please leave a message?

• Would you mind taking a message for me?

• That line is busy at the moment.

• Do they have your number?

• I'll just put you through.

Match the statements/ questions with their responses:

• It's Trevor from Smith's Tours.

• I'm afraid she's unavailale right now.

• Hello, can I please speak to Clay?

• Would you like to leave a message?

• No, it's OK. It's not urgent.

• Hi, how can I help you?

• Sure, that's fine.

• Who's calling please?

• OK, I'll call back later.

• Can I put you on hold a moment please?

Match the statements/ questions and their responses:

• OK can you ask her to call me back?

• Can you put me through to Mandy please?

• Yes, that's right.

• I'm sorry, she's in a meeting.

• She does, yes.

• Would you like to leave a message?

• Sure, please hold.

• So that's 648 959?

• No thank you. I'll call back later.

• Does she have your contact information?