Remakes

What Remake reason do you choose for a 100 Day Guarantee?

• Poor Frame Styling

• Customer Satisfaction

• Retail-Other

• It Doesn't Matter

What Remake reason do you choose for a VWP Redemption?

• Retail-Other

• Davis Breakage Warranty

• Customer Satisfaction

• VWP Redemption

Which insurances offer their own warranty?

• Spectera & Davis

• VSP & Davis

• VSP & Eyemed

• All of them

What should always be done before a Remake or Doctor Recheck?

• Nothing

• EHR Troubleshooting Form

• Yell at the optical specialists

• Paper Troubleshooting Form

Who should you partner with before processing a Cust Sat Remake?

• General Manager

• Another associate

• Mike

• Loss Prevention

What should you do if a Remake is started, but no longer needed - Patient Credit?

• Finish it

• Uncheck frame, lenses, and extras on summary screen and complete

• Nothing

• Hope Mike doesn't review Patient Credits

What should the pupilometer be on to take a distance PD?

• 15

• 100

• Infinity

• Doesn't matter

At what point should glasses first be adjusted to the patient's face?

• When they pick up

• Before doing any measurements when selling

• When the customer complains

• A and B

What is it called when glasses are tilted away from your brow and towards your cheeks?

• Retroscopic Tilt

• Messed up

• Pantoscopic Tilt

• Face Form

What action do we choose when starting a VWP Redemption?

• Remake

• VWP Redemption

• Return

• Any of the above