Chap 11 -TACN 2 (ESP 121)

1.        Which statement about professionalism is accurate?

• Professionalism refers to those behaviors exhibited only to customers.

• Professionalism describes desirable workplace behavior.

• Professionalism emphasizes hard skills or technical knowledge desired by employers.

• Professionalism is important only in large companies.

2.        A synonym for professionalism is

• hard skills.

• social acceptance.

• business etiquette.

• diversity.

3.   Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and responsibility, and

• soft and hard skills.

• self-actualization and self-control.

• diligence and collegiality.

• education and training.

4.          Which of the following statements about professionalism in the workplace is accurate?

• Unprofessional behavior affects only the individual who displays it.

• More organizations are establishing procedures or policies to encourage professionalism

• Employees need to exhibit professional behavior only when working at their desks.

• You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.

5.          Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?

• The author uses the symbol of a broken mirror.

• Show up a few minutes to late every so often to show that he isn't an overzealous employee.

• Share confidential information with his closest coworkers

• Keep personal opinions of people private.

6.        Richard wants to prove that he is diligent and collegial. What is the best advice you can give him?

• Put all focus on his job and avoid volunteering his services to a worthy community or charity group

• Turn in projects on time, even if he's not proud of the work he's done

• Show a willingness to share his expertise with others.

• Richard should do all of these to come across as diligent and collegial.

7.          How do recruiters and employers view the importance of professional behavior in the workplace?

• Although recruiters are impressed with applicants who speak well, a candidate's technical expertise is all that matters.

• Employers will often promote or advance individuals who display appropriate communication skills and professional polish.

• Professionalism and soft skills are important only in service-oriented fields

• Team, communication, and people skills are low priorities for most hiring managers.

8.        Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

• A grasp of workplace etiquette

• An eagerness to learn

• The ability to work effectively as part of team

• Proficiency in using a variety of computer software packages

9.        Which of the following statements about face-to-face communication is accurate?

• Face-to-face communication is less expressive and persuasive than written communication

• Face-to-face communication increases the likelihood of misunderstandings.

• Face-to-face conversations reduce cooperation and limit problem solving during conflict.

• Face-to-face interaction is the most effective of all communication channels.

10.      Saying words correctly and clearly with the accepted sounds and syllables reflects

• rate

• pitch

• vocal quality

• proper pronunciation