
SERVICE MIDTERM
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Easy
Kristabelle Jingco
Used 2+ times
FREE Resource
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50 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Refers to the promotion of intangible products such
as services, which is different from tangible products like goods.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One problem of Intangibility is that items that comprise a class of objects, persons, or events
generability
nonsearchability
abstractness
mental impalpability
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One problem of Intangibility is that it cannot be searched or inspected before purchase
generability
nonsearchability
abstractness
mental implpability
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One problem of Intangibility is that no one-to-one correspondence with physical objects
generabiity
nonsearchability
abstractness
mental impalpability
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One problem of Intangibility is that customers find it hard to grasp benefits of complex, multidimensional new offerings
generability
nonsearchability
abstractness
mental impalpability
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The active
participation of customers in the service process makes it challenging to
deliver consistent service quality.
true
false
7.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Characteristic of service where services cannot be stored, making it challenging to communicate the
availability of services to customers.
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