
Quiz on Various Concepts

Quiz
•
Other
•
12th Grade
•
Easy
Paul Alcantara
Used 2+ times
FREE Resource
108 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Vehicles, furniture, and dishwashers are examples of nondurable goods.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The higher the customer participation in service processes, the more certainty a firm has with respect to service time and capacity.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A process invariably resides within a department or traditional management function.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the value of the product.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the context of the value chain model, fewer resources are needed to achieve performance goals when "information replaces assets."
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quality measures the degree to which the output of a process conforms to the management's expectations and requirements.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Performance measures should support customer requirements.
True
False
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