Appointment Quiz

Scenario 1:

Appointment booking for:

Name: Patricia

Branch: Hurlingham ( Lenana )

Date: 14/03/2024

Doctor: Mary

Time:2:00PM

Token generated for Pt:2:14 PM

Where is this Pt allocated on premise?

• General Waiting List Allocation

• Dr Mary:Waiting List Allocation

• Dr Mary Allocation

• Dr Mary Waiting Booking.

Scenario 2:

Appointment booking for:

Name: New Pt-Patricia

Branch: Hurlingham ( Lenana )

Date: 14/03/2024

Doctor:

Time:2:00PM

Token collected on premise:2:59 PM

Where is this Pt allocated on premise?

Take note**Manal-has 1 pt on wait list and seeing last pt in her allocation.

• Least busy -Dr Specific allocation

• Dr Manal-Wait List.

• Least busy Doctor allocation.

• General Wait List.

Scenario 3:

Appointment booking via call/Front office.

Name: Patricia.

Branch: CBD

Date: 14/03/2024

Doctor: Manal

Time:2:00PM

Procedure: RT Canal-OBT

How to book this on the system?

• RT Canal

  Priority - Medium

  Time 2:00-2:45

• RT Canal

  Priority - High

  Time 2:00-3:00

• RT Canal

  Priority - Low

  Time 2:00-3:00

• RT Canal

  Priority - High

  Time 2:00-2:30

Scenario 5:

Appointment booking

Name: Patricia(Dr Specfic)

Branch: CBD

Date: 14/03/2024

Doctor: Molly

Time:2:16 PM

***Dr Erastus is free and has no patient?

How do we allocate the Pt?

• Dr Molly allocation

• Dr Molly- waiting List allocation

• General waiting list

• Dr Erastus allocation.

When is a patient added under booking waiting list for a given doctor?

• Late for appointment.

• Doctor has no available slot on the said day

• New walk on premise

• Existing Pt with no appointment.

When is a patient allocated to Dr Specefic allocation

• Early for appointment

• On time for appointment

• Emergency case.

• VVIP/VIP with no appointment

When it comes to priortizing-One of the below statments is False.

• 1.Patients whose treatments are not fully decided by the patient

  2.Tentative bookings

  Priority is Low

• 1.All continuing treatments.

  -All Pts coming in to column.

  Priority is Medium1

• 1.All emergency procedures

  Priority is HigH

• 1.All VIP patients

  Priority is High

What do you believe are the most important qualities for providing exceptional customer service in a dental clinic?

• 1.Empathy and understanding

• 2.Clear communication

• 3.Attention to detail

• 4.All of the above

How do you ensure that patients feel comfortable and welcome during their visit?

• Provide a comfortable waiting area with reading materials and refreshments

• Engage in friendly conversation to ease any anxiety

• Explain procedures thoroughly to alleviate concerns

• Ignore patients' discomfort and focus solely on the task at hand

When handling multiple patients with different needs or appointments simultaneously, what is your approach?

• Prioritize urgent cases while managing other appointments efficiently

• Ask patients to wait their turn politely

• Juggle between patients while maintaining composure

• Ignore some patients to focus on others