QUIZ - SELLING SKILL,HOSPITALITY,SERVICE EXCELLENT

QUIZ - SELLING SKILL,HOSPITALITY,SERVICE EXCELLENT

University

•

30 Qs

quiz-placeholder

Similar activities

Test Review Chap 4-6

Test Review Chap 4-6

9th Grade - University

•

25 Qs

B2B Business Strategies Quiz

B2B Business Strategies Quiz

University

•

25 Qs

Industrial Rev. Pt 2 Review

Industrial Rev. Pt 2 Review

10th Grade - University

•

25 Qs

KUIZ MAULIDUR RASUL (MENENGAH ATAS) 2025  (29.9.25-1.10.25)

KUIZ MAULIDUR RASUL (MENENGAH ATAS) 2025 (29.9.25-1.10.25)

1st Grade - University

•

26 Qs

Unit 2 Test

Unit 2 Test

8th Grade - University

•

27 Qs

Latihan Soal Laravel 2

Latihan Soal Laravel 2

10th Grade - University

•

30 Qs

Salon Management Quiz

Salon Management Quiz

12th Grade - University

•

33 Qs

SUMATIF TENGAH SEMESTER

SUMATIF TENGAH SEMESTER

11th Grade - University

•

30 Qs

QUIZ - SELLING SKILL,HOSPITALITY,SERVICE EXCELLENT

QUIZ - SELLING SKILL,HOSPITALITY,SERVICE EXCELLENT

Assessment

Quiz

•

others

•

University

•

Practice Problem

•

Medium

Created by

Herman Sapri

Used 33+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Customer Satisfaction adalah kepuasan pelanggan terhadap produk atau layanan yang mereka dapatkan dari kita sebagai Penjual Produk atau Jasa ?

Benar
Salah

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. Ada 10 Rules kepuasan Pelanggan ?

Benar
Salah

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Apakah kebersihan dan kerapihan Karyawan juga bagian dari Kepuasan Pelanggan ?

Benar
Salah

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. Componen apa saja yang membuat terciptanya Customer Experience ?

Product, Delivery, Price, Customer Mindset
Product, Delivery, Customer Mindset, Customer Relationship
Product, Service, Delivery, Price, Customer Mindset
Product, Service, Delivery, Price.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Ada berapa Level Pelayanan dalam Service yang harus kita ketahui ?

3 Level Pelayanan
4 Level Pelayanan
5 Level Pelayanan
6 Level Pelayanan

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. Level pelayanan ada pada pernyataan berikut ini ?

Criminal Service, Basic Service, Expected Service,Surprising Service, Unbelievable Service.
Criminal Service, Basic Service, Expected Service,Excellence Service, Surprising Service, Unbelievable Service.
Criminal Service, Basic Service, Expected Service,Desired Service, Surprising Service, Unbelievable Service.
Basic Service, Expected Service,Desired Service, Surprising Service, Unbelievable Service.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Di sebut apakah Proses yang akan di lakukan Perusahaan atau Bisnis Ketika sedang menangani keluhan pelanggan atau masalah yang terjadi pada saat Pelayanan ?

Proses Pelayanan
Proses Recovery / Handling Complaint
Proses Pencitraan Perusahaan
Proses Bisnis Pelanggan

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?