Test tuần 12/2024 - AR

Customers want to show review content (text) on Carousel slider

• To optimize carousel loading performance, it only shows rating star, reviewer name and photos. Visitors need to click on review to see pop-up which has review text

• Carousel advance settings > tick 'Show review content' option

• Ask TS to show full review content on Carousel

[New release] Why pricing table shows Free plan can import 50 reviews/ product, I can only import 5 reviews?

(choose correct answers)

• App just updated this limit recently to improve the merchants' usage experiences

• We are on testing stage so did not apply this update to all stores

• Please wait for 15 mins, I will ask technical team update new limit for your store

• You can uninstall then reinstall the app for applying the new limit to your store

Customers ask why their new store can import by CSV at Free plan but their other stores using this feature need to be from Stater plan?

(provide full explanation)

Evaluate responses using AI:

OFF

I want to edit the number of reviews next by star ratings

(choose correct answers)

• This feature is available from Starter plan

• Show Reviews > Customize Star Rating > Customize text > Insert a fixed number and remove [review number] tag

• Please not that all products on your store will have the same number of review due to this settings.

  Thus, we suggest you should leave the number in real amount

• This feature is available from Essential plan

• Show Reviews > Customize Review Box > Customize text > Insert a fixed number and remove [review number] tag

Amazon link that I have imported review previously now has some new reviews.

If I import again with this link, will the reviews be duplicated? Will I get the new reviews?

(choose correct answers)

• New reviews will be imported if they locates on page 1 -> 5 of Amazon link

• Reviews can be duplicated, you can filter date and source to remove duplicated reviews

• You will not get new reviews because you have used this link previously

What will the agent do when you receive an answer from Shopify about this refund issue?

(choose correct answers)

• Close chat

• Inform Shopify that we received the request and we will transfer it to the relevant team

• Note refund case + tag CS team and assign to CS team

• Tag and assign this case to Lynn

• Check whether this chat is original ticket or duplicated reply mail (follow-up ticket)

An agent can reply to the follow-up ticket of Shopify

• True

• False, only reply on the original ticket

Pending case, but the customer has a new issue:

• Don't support because still have pending case

• Ask customer wait for the agent who is in charge with the pending case

• Continue support and note pending case -> move to CS box again

• Continue support then close chat

 Suddenly Shopify's system has been down (CA/Partnership Dashboard/ unable to access), what should agents do?

Evaluate responses using AI:

OFF

I would reload Crisp maximum every ____ minutes and often check chats in ____ box to make sure no chats are missed

• 5
  CS/All

• 15
  CS

• 10
  All

• 15
  CS/All

• 5
  All