UNIT 202: COMMUNICATION IN INDUSTRY

What is communication?

• A form of entertainment

• The process or tool which people use to exchange or pass on information

• A type of construction material

• A mathematical formula

Can communication be achieved in many ways?

• Yes, there are many ways to communicate

• No, there is only one way to communicate

• Communication is not achievable

• Communication is only non-verbal

Which of the following is an example of verbal or oral communication?

• Writing an email

• Group discussions

• Reading a book

• Text messaging

Which of the following is NOT a form of verbal or oral communication?

• Meetings

• Face-to-face, one-on-one

• Telephone conversations

• Writing a report

What is verbal communication considered to be in terms of speed and commonality?

• The slowest and least common method

• The quickest but not a common method

• The quickest and most common method

• A common method but not quick

Which of the following is an example of informal speech?

• At work

• During interviews

• Chatting with friends and relatives

• On the telephone to customers

Where is formal speech typically used?

• General conversations with friends

• Chatting to people casually

• At work and during interviews

• While writing an email

Which of the following is NOT a written communication method listed on the page?

• Letters

• Emails

• Memos and notes

• Timesheets

What is the purpose of invoices as mentioned in the learning material?

• To create schedules

• To bill customers

• To display data

• To make sketches

What are graphs and charts used for according to the document?

• To list building components

• To bill customers

• To display data

• To write notes