Confirmation and Disconfirmation Communication

1. Is this evaluation or description: 

Scenario: Your roommate has been skipping a lot of their classes.

Response: You tell them “You have been skipping more classes than you used to.”

• Evaluation

• Description

1. Is this certainty or provisionalism:

Scenario: You are discussing countries around the world with someone else.

Response: You say “America is the best country on Earth hands down. There is no doubt.”

• Certainty

• Provisionalism

1. Is this strategy or spontaneity:

Scenario: Your friend needs help with a homework assignment.

Response: Your friend asks you “Would you help me with something if it was really important to me?” 

• Strategy

• Spontaneity

1. Is this control or problem orientation:

Scenario: A group of friends is deciding where to eat lunch

Response: One friend says “How about Chipotle?” and another friend says “I just had Chipotle but how about we do something similar?” and they keep going with a respectful conversation until all of the friends mutually agree. 

• Control

• Problem Orientation

1. Is this neutrality or empathy:

Scenario: Your cat just died. 

Response: Your friend tells you “That’s the circle of life, bad things happen to everyone”

• Neutrality

• Empathy

1. Is this superiority or equality:

Scenario:  Two friends are discussing what activity they should do.

Response: One friend says “How about we go shopping?” The other friend says “Yeah shopping could be really fun! After that we could get something to eat.”

• Superiority

• Equality

1. Is this control or problem orientation:

Scenario: A group of friends is deciding where to eat lunch

Response: One friend says “I am choosing where we go because I always pick the best places to eat and I have the best taste in restaurants. 

• Control

• Problem Orientation

1. Is this strategy or spontaneity:

Scenario: Your friend needs help with a homework assignment.

Response: Your friend asks you “Hey could you help me with my homework?”

• Strategy

• Spontaneity

1. Is this evaluation or description: 

Scenario: Your roommate has been skipping a lot of their classes.

Response: You tell them “I think you skip your classes way too often

• Evaluation

• Description

1. Is this superiority or equality:

Scenario: Two friends are discussing what activity they should do.

Response: One friend tells the other “Let’s go shopping and I can pick out some clothes for you. My style is great”

• Superiority

• Equality