lesson 5 mgt.

Formal communication relates to the organization of information in the healthcare facility and the official relationship of the persons sending and receiving the information.

• The implementation of technology in healthcare communication
• Informal communication in healthcare facilities
• Communication (formal)

• The use of non-verbal communication in healthcare settings

Informal communication relates to that which flows through unofficial channels not directly connected with the healthcare organization and is based upon unofficial (social) affiliation of members; also see "grapevine.

• Formal communication
• Official communication
• Structured communication
• communication (informal)

A person who sends a message through a communication channel.

• Sender (communication)

• Listener
• Transmitter
• Receiver

A person who receives a message through a communication channel.

• Transmitter
• Encoder
• Receiver (communication)

• Sender

Information provided by the receiver of a message in response to the person (sender) who transmitted it.

• acknowledgment
• reaction
• response
• feedback (communication)

Questions that permit applicants to respond in an unstructured way and that are used to ask for opinions and ideas requiring more than just a few words.

• Closed-ended questions
• Open-ended (question)

• Multiple-choice questions
• True or false questions

The concept that people are unique with individual differences stemming from race, ethnicity, gender, socio-economic status, age, and physical abilities, among others.

• Uniformity
• Homogeneity
• Conformity
• Diversity

The manner in which a writer addresses a topic while writing about it. The style helps to reveal the writer5's personality or "voice."

• Tone
• Format
• Structure
• Writing Style

The world of information available through the internet/intranet.

• Webverse
• Cyberspace
• Networld
• Data Galaxy

A slang term relating to an undisclosed intention or plan.

• hidden agenda
• veiled plot
• covert scheme
• secret plan