IT Troubleshooting Quiz

You have recently installed a local printer. The print is coming out garbled. What is the first troubleshooting step?

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Your computer completed an operating system update and now you have a software program that no longer works. What is most likely the cause?

• Software program is incompatible with the OS update

• Hardware is incompatible with the OS update

• Update timed out

• Internet is too slow

You are an IT administrator. You installed a hard drive and receive an error message you've never seen before. You look at the manufacturer's website for more information about the message. You have designed a possible solution for this error. What is the next step?

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You are an IT administrator. You installed a hard drive and receive an error message you've never seen before. You look at the manufacturer's website for more information about the message. After you've gathered information what should your next step be?

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Five computers networked to a switch is considered what type of LAN?

• OTN/P ring, baseband

• OTN/P mesh, baseband

• OTN/P tree, baseband

• OTN/P star, baseband

You are on the IT staff at the community college and your team has been assigned to replace all of the computers in the graphic design lab on campus. The project requires a quad-core processor, 32 GB of RAM, and at least a 500 GB SSD drive in every computer. What will you need to purchase and install in each of these computers to meet the project requirements?

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A BIOS password from the donated computers is prohibiting the installation of your software and the local vendor does not know the password. What action must you take?

• Reinstall the OS.

• Utilize the CMOS reset jumper or button.

• Hold the power button down for 10 seconds.

• Change the OS administration password

What is one method to stop rogue devices on WLAN?

• MAC filtering

• Disable SSID

• Remove the antennas

• Change admin password

Why should you use fiber optic cable in a network?

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What is the most secure way to dispose of hard disk drives that contain classified and confidential information?

• Shred the disk

• Recycle the disk

• Format the C: drive

• Use a third-party rewrite tool