Thc106 Chapter 3 Reviewer

What is defined as the collective mental programming of the human mind which distinguishes one group of people from another?

• Culture

• Motivations

• Age and Gender

• Social Class

Which factor greatly influences consumer behavior based on likes and preferences dependent on age?

• Social Class

• Motivations

• Culture

• Age and Gender

According to Plog's Tourist Motivation Model, which type of travelers prefer what is new, unstructured, exotic, or unusual in terms of trip destination choice?

• Allocentric

• Psychocentric

• Organized Mass Tourist

• Explorer

What is the first phase in Stewart's Model of Holiday Taking?

• Idealized Experience Seekers

• Bubble Travellers

• Total Immersers

• Wide-Horizons Travellers

What is the process and activities people engage in when searching for, selecting, purchasing, using, evaluating, and disposing of products and services to satisfy their needs and desires?

• Customer Satisfaction Through Service Quality

• Consumer Behavior

• Factors that Influence Consumer Behavior

• Buyer Decision Process

Which classification of tourist in Cohen's Model is described as having more affluence and a base of travel experience?

• The Individual Mass Tourist

• The Organized Mass Tourist

• The Drifter

• The Explorer

It is measured by how an organization delivers its services compared to the expectations of its customers?

• Benefits of Service Quality

• Quality Service

• Typology of Tourists

• Customer Satisfaction

Which phase in Stewart's Model of Holiday Taking involves individuals who do not seek to merely observe but to be fully exposed to another's culture?

• Wide-Horizons Travellers

• Bubble Travellers

• Total Immersers

• Idealized Experience Seekers

What refers to the stages an individual goes through in their lifetime?

• Lifestyle

• Buyer Decision Process

• Personality and Self-Concept

• Lifecycle

According to Cohen's Model, which classification of tourist is described as preferring the structured and familiar?

• The Organized Mass Tourist

• The Individual Mass Tourist

• The Explorer

• The Drifter