Lecture 2 Questions

Producing a bill of materials is a business process in which of the following functional areas?

• Finance and accounting
• Human resources
• Manufacturing and production
• Research and development
• Sales and marketing

Which of the following is an example of a cross-functional business process?

• Identifying customers
• Shipping a product
• Fulfilling a customer order
• Hiring employees
• Paying creditors

Order fulfillment involves all of the following business processes except

• checking the customer's credit
• assembling the product
• submitting the order
• making customers aware of the product
• shipping the product

The ________ function is responsible for making sure customers are aware of the company's products

• finance and accounting
• human resources
• manufacturing and production
• sales and marketing
• distribution and logistics

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

• ESS
• TPS
• MIS
• DSS
• CRM

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

• DSS
• KWS
• TPS
• MIS
• BIS

A(n) ________ is typically a major source of data for other systems.

• TPS
• MIS
• ESS
• DSS
• KMS

The term management information systems refers to a specific category of information systems serving

• integrated data processing throughout the firm
• transaction process reporting
• employees with online access to historical records
• the information technology function
• middle management functions

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

• MIS
• TPS
• UPS
• DSS
• CRM

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

• KMS
• TPS
• ESS
• MIS
• DSS