EAC Dentistry Module 1 Review

Dentist-patient communication involves...

• conversations and encounters.

• only factual and transactional encounters.

• interpersonal communication only.

Helping patients share information about themselves is called ...

• confirmation

• empathy

• self-disclosure

Showing concern for the patient and their situation is called ...

• confirmation

• empathy

• trust

Allowing patients to take part in the decision-making process is called ...

• confirmation

• control

• trust

Acknowledging and validating the feelings and perspective of the patient is called ....

Building a patient's belief in the skills and knowledge of their health professional is called ...

Asking a patient, "What can we do for you today?" is an example of which effective health communication variable?

• empathy / trust

• control / self-disclosure

• trust / confirmation

Saying, "It can be hard sometimes, can't it?" is an example of which effective health communication variable?

• empathy / confirmation

• empathy / trust

• empathy / control

Which is an example of encouraging self-disclosure?

• I understand that.

• It can be hard sometimes, can't it?

• What do you usually do on weekends?

Small talk...

• is better done by the dental assistant and receptionist.

• is done mostly while sitting in the chair.

• starts before transitioning to the chair.

• is not necessary.