1.     An organisation’s vision helps to guide its:

• Short-term planning

• Community stakeholders

• Long-term planning

• Managers day-to-day

  The purpose and activities of an organisation mean:

• What the organisation does not do

• What the organisation does and seeks to do

• What the organisation is considering doing

• What the organisation has done

What are KPI’s also known as?

• Key Persons Index

• Key Pieces of Information

• Key Project Indicators

• Key Performance Indicators

Which of these is not an environmental impact?

• Employment Opportunities

• Packaging

• Vehicles used for delivery

• Spillages of hazardous substances

A formal summary of the organisation's identity and aim is known as a…

• KPI

• Vision Statement

• Mission Statement

• Core Value

The number of team members reporting to a line manager is commonly referred to as:

• a span of control

• a workforce headcount

• a chain of command

• an organisational hierachy

  An organisational structure helps to organise:

• Promotional opportunities

• Disciplinary action

• Levels of management

• Stakeholder arrangements

When working in teams, which of the following is not a barrier?

• Poor communication

• Personality clashes between team members

• Unclear targets

• Adequate leadership

Understanding your role in the team is important because:

• It saves the organisation money

• It leads to promotion

• It identifies the value of the role in the team

• It means that you can cover the work of others

A PDP is also known as...

• Procedure Due Process

• Primary Database Programme

• Personal Development Plan

• Policy Development Process